Customer Experience Manager for Premium Clients
hace 6 días
As a visionary in the travel industry, you have an opportunity to take your career to new heights with eDreams ODIGEO. We're seeking an experienced VIP Customer Communications Executive (English Native) to join our eDreams ODIGEO Communications team, based in Barcelona. This role will allow you to manage sensitive complaints and provide exceptional service to our valued clients.
About UseDreams ODIGEO is the world's leading travel subscription platform, operating in 44 markets with over 20 million customers. We offer a unique travel experience through our innovative technology, consumer insight, and market leadership. Our Prime program is the world's first travel subscription program, providing members with exclusive benefits and rewards.
The RoleThis position offers clear objectives, great challenges, and a clear overview of how your work contributes to the company's global project and customer satisfaction. As a VIP Customer Communications Executive, you will be responsible for:
- Managing VIP and sensitive customer complaints.
- Managing customer complaints received through social care channels.
- Identifying PR risks in national and local media to minimize negative visibility.
You will also support other VIP tasks such as legal customer complaints, consumer organization files, customer court cases, regulatory consumer cases, and data protection consumer rights cases.
RequirementsTo succeed in this role, you should have a background in tourism and at least 1 year of experience handling customer complaints and familiarizing yourself with traditional and interactive claims channels. You should be proficient in CRM tools and G-suite, possess excellent writing and communication skills, and have native-level English grammar.
What We OfferWe offer a competitive salary between €50,000 - €70,000 per year, depending on experience, plus additional benefits including health insurance, pension plan, and paid time off. Join us and be part of a dynamic team that is revolutionizing the travel booking experience.
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