Senior Customer Experience Manager
hace 3 semanas
We are seeking a seasoned Senior Customer Experience Manager to lead our customer support team in Madrid or Barcelona. This is an exciting opportunity for a motivated individual with excellent leadership skills to join our dynamic team at MSX International.
About the Role- Lead and motivate a team of customer support agents, ensuring they meet performance targets and deliver exceptional customer experiences.
- Develop comprehensive training programs and documentation to enhance team performance.
- Analyze team performance metrics and generate reports to inform business decisions.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 1 year of experience as a team leader or supervisor in customer service or customer support.
- Excellent communication and leadership skills, with the ability to interact at the executive level.
- Proficient in MS Office365 applications, including PowerPoint and Excel.
- A competitive salary of €40,000 - €50,000 per annum, depending on experience.
- A full-time, indefinite contract with 40 hours of work per week, Monday to Friday.
- The opportunity to work with a global company, providing industry-leading expertise to clients worldwide.
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