Senior Customer Experience Specialist

hace 1 día


Barcelona, Barcelona, España Recruitas A tiempo completo

About the Role:

We are seeking a highly skilled Senior Customer Experience Specialist to join our team in Barcelona, Spain. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our clients in Denmark.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Provide customers with accurate product and service information
  • Research required information using available resources
  • Identify customer needs and resolve complaints efficiently
  • Maintain an up-to-date customer information system
  • Foster strong relationships with customers through proactive communication
  • Escalate priority issues to ensure timely resolution
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Native or fluent Danish speaker with excellent verbal and written communication skills
  • Good command of English
  • Strong customer orientation and previous customer service experience
  • Available to work different hours, including evenings and weekends
  • Office-based with strong PC literacy

What We Offer:

  • A competitive salary of €45,000 per annum, commensurate with experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A generous benefits package, including health insurance and paid time off

About Us:

Recruitas is a leading recruitment agency specializing in customer service roles. Our mission is to provide exceptional customer experiences through our talented team of professionals.



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