Senior Customer Experience Specialist
hace 2 semanas
Job Title: Senior Customer Experience Specialist - Google Ads Products - Part Time
Location: Barcelona, Spain
Salary: 9653.19 € gross/year (part-time, 22.5 hours/week)
About the RoleWe are seeking highly skilled professionals to join our team as Spanish Customer Service Representatives for Google Ads Products.
This role offers a fast-paced and rapidly changing work environment where creativity and initiative are encouraged.
Main Responsibilities:
- Provide frontline service to customers and route their calls to the appropriate department
- Offer friendly and efficient service in answering customer queries
- Ensure agreed Key Performance Indicators (KPIs) are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
Requirements:
- Spanish native speaker
- Ability to speak and write English fluently
- Minimum of 2 years' customer services experience, preferably in a similar industry
- Excellent customer focus and ability to work to tight deadlines
- IT literate - Previous Salesforce knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive and able to work with minimal supervision
Benefits:
- Part-time contract (22.5 hours/week), Monday to Friday from 13:30 to 18:00
- Hybrid working model in Barcelona
- Referral Program: Bring a Friend and get a Referral fee (up to 2000 € depending on the language/project)
- Competitive Benefits package
- Bi-weekly, monthly or quarterly contests
- 1 week of initial training
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
About Teleperformance:
Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing.
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