Senior Learning Solutions Manager, Customer Experience
hace 10 horas
We are seeking an exceptional Senior Learning Solutions Manager to lead and support a team of up to 30 Customer Support Associates. The primary objective of this role is to provide an outstanding training experience.
The ideal candidate will create an optimal adult learning environment that encourages long-term success. They will be responsible for the coaching, development, performance, and engagement of their associates.
Key responsibilities include delivering Amazon orientation and new hire training to all job levels, meeting/exceeding performance expectations related to new hire training, and designing and delivering continuous learning sessions for existing employees.
The Senior Learning Solutions Manager will analyze performance data to identify gaps, propose, and deliver training interventions to meet/exceed improvement goals. They will also maintain and report data timely and accurately.
This role requires strong communication skills in Japanese (JLPT N1 or native speaker) and English, as well as proficiency in using quantitative and qualitative data to identify training and coaching needs.
$105,000 - $145,000 per year, based on location and experience.
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