Senior Learning Solutions Manager, Customer Experience

hace 10 horas


Barcelona, Barcelona, España Amazon A tiempo completo

We are seeking an exceptional Senior Learning Solutions Manager to lead and support a team of up to 30 Customer Support Associates. The primary objective of this role is to provide an outstanding training experience.

The ideal candidate will create an optimal adult learning environment that encourages long-term success. They will be responsible for the coaching, development, performance, and engagement of their associates.

Key responsibilities include delivering Amazon orientation and new hire training to all job levels, meeting/exceeding performance expectations related to new hire training, and designing and delivering continuous learning sessions for existing employees.

The Senior Learning Solutions Manager will analyze performance data to identify gaps, propose, and deliver training interventions to meet/exceed improvement goals. They will also maintain and report data timely and accurately.

This role requires strong communication skills in Japanese (JLPT N1 or native speaker) and English, as well as proficiency in using quantitative and qualitative data to identify training and coaching needs.

$105,000 - $145,000 per year, based on location and experience.



  • Barcelona, Barcelona, España Chanel, Inc. A tiempo completo

    **Company Overview** At Chanel, Inc., we value radical creativity and exceptional craftsmanship. Our brand's original DNA is rooted in liberty, femininity, and innovation. We strive to deliver unique silhouettes and create an ongoing dream for our clients. **Salary Range:** $80,000 - $120,000 per year **Job Description:** As a Boutique Learning Experience...


  • Barcelona, Barcelona, España Chanel, Inc. A tiempo completo

    About the Role:At Chanel, Inc., we are committed to excellence in customer experience and fashion expertise. We seek a highly skilled Fashion Learning Experience Manager to join our team in driving learning initiatives that support our boutiques' growth and success.The successful candidate will have the opportunity to work closely with our boutique...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    We are seeking a highly experienced Senior Enterprise Solutions Manager to join our AWS Professional Services team. As a Senior Enterprise Solutions Manager, you will be responsible for developing and executing strategic plans to drive cloud adoption and digital transformation across our customer base.The estimated salary for this position is $150,000 -...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    We are seeking an experienced and highly skilled Senior Customer Experience Manager to join our Communications team in Barcelona. As a key member of the team, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our highly valued customers.Job Description:The role involves:Managing VIP and sensitive customer...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    The Community Feedback organization at Amazon is responsible for harnessing customer-generated features and insights to empower informed shopping decisions.We are seeking a Senior Applied Scientist with expertise in AI, Gen AI, Machine Learning, and NLP to develop Large Language Model (LLM) solutions for Community Feedback.This role involves collaborating...


  • Barcelona, Barcelona, España Preply A tiempo completo

    Preply is a pioneering Ed-Tech company that empowers learners and tutors to unlock human potential through language learning. As a Content Design Manager, you will lead our team of content designers in creating an exceptional learning experience for our global community of learners.


  • Barcelona, Barcelona, España PUIG Deutschland GmbH A tiempo completo

    About the Role:Puig B&F is seeking a Senior Learning Program Manager to lead the design, development, and deployment of global leadership programs. This role requires a talented individual with expertise in project management, learning program development, and collaboration.Key Responsibilities:Lead the design, development, and deployment of global...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    We are seeking a highly skilled Senior Guest Experience Manager to join our team in Barcelona. This is an exceptional opportunity for a motivated and customer-focused individual to play a pivotal role in ensuring our guests have a seamless and memorable stay in our apartments.


  • Barcelona, Barcelona, España SAP A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Cloud Solutions Manager to join our team at SAP Enterprise Cloud Services (ECS). This role is responsible for delivering end-to-end virtual customer engagement and services for SAP Cloud Customers, focusing on SAP S/4HANA Private Cloud Edition deliverables.As a Senior Cloud Solutions Manager, you will be...


  • Barcelona, Barcelona, España Mitiga Solutions A tiempo completo

    Job OverviewMitiga Solutions is a cutting-edge company that leverages science and technology to mitigate climate-driven perils. Our mission is to contribute significantly to enhanced climate mitigation, resilience, and equity.We are seeking a highly skilled Senior Key Account Manager to drive business growth by cultivating strategic relationships with...


  • Barcelona, Barcelona, España Webfleet Solutions B.V. A tiempo completo

    Job DescriptionCompany OverviewWebfleet Solutions B.V. is a fast-moving, innovative, and international team dealing with different countries and cultures.SalaryWe offer a competitive salary of €60,000 per year, plus benefits.Job ResponsibilitiesProvide ongoing support to clients and collaborate with them to build relationships and implement business...


  • Barcelona, Barcelona, España SAP A tiempo completo

    Unlock your potential as a Senior Cloud Solutions Manager at SAP, where you'll be responsible for delivering top-notch cloud solutions to our clients. With 4+ years of experience in project management or SAP Operations and a strong background in customer-facing roles, you'll excel in this position.About the CompanySAP is a global leader in enterprise...


  • Barcelona, Barcelona, España Chanel, Inc. A tiempo completo

    **About Chanel, Inc.**Celebrating the brand's original DNA, each collection embodies a unique and bold style that reflects the values of Gabrielle Chanel: liberty, femininity, and creativity. At Chanel, we value radical creativity and exceptional craftsmanship to deliver an unparalleled silhouette, allowing our clients to experience an ongoing dream.**Job...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Company Overview: Amazon is a global leader in e-commerce, with a commitment to innovation and customer satisfaction. Our transportation systems are designed to deliver packages quickly and efficiently to customers worldwide.Job Summary: We are seeking an experienced Machine Learning Solutions Developer to join our team. As a key member of our machine...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    At Engineering UK, we're seeking a talented Technical Instructional Designer to lead the development of innovative learning technologies and content within our Learning department. This exciting role offers a unique opportunity to design and deliver world-class training materials that will benefit all Amazon employees across the EU network and beyond.About...


  • Barcelona, Barcelona, España Welocalize A tiempo completo

    **Job Overview:**We are seeking a highly skilled Senior Customer Value Manager to join our team at Welocalize. This is an exciting opportunity to work with a talented group of professionals and contribute to the growth and success of our organization.**Job Summary:**The Senior Customer Value Manager will be responsible for developing and executing long-term...


  • Barcelona, Barcelona, España Tdcx A tiempo completo

    About TDCXTDCX is an award-winning and fast-growing BPO company that enables world-leading brands to acquire new customers, build customer loyalty, and protect their online communities. Our transformative digital CX solutions are powered by technology, human intelligence, and a global footprint.Our MissionWe strive to deliver exceptional customer experiences...


  • Barcelona, Barcelona, España Kion Group Ag A tiempo completo

    **Job Overview**We are seeking a highly experienced Senior Automation Solutions Manager to lead our Automation Business Unit in the Iberia Region. As a key member of our team, you will be responsible for developing and implementing regional business strategies, driving revenue growth, and ensuring customer satisfaction.**Key Responsibilities**Own the Profit...


  • Barcelona, Barcelona, España Webfleet Solutions B.V. A tiempo completo

    Our team is looking for a skilled Customer Support Solutions Expert to join our dynamic team in Barcelona. This full-time role offers the opportunity to work with a passion for technology and provide exceptional support to our customers.As a Customer Support Specialist at Webfleet Solutions B.V., you will be part of a 8-member team dedicated to serving the...


  • Barcelona, Barcelona, España Preply Inc. A tiempo completo

    **About Preply Inc.**We believe learning with the right tutor can be life-changing at Preply Inc.At Preply, we unlock human potential through learning. Our mission is to deliver the most beautiful language-learning experience in the world.We craft beautiful surfaces that delight our users and inspire them to learn and teach.But we also dive deep and go...