Senior Customer Experience Manager

hace 7 días


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

We are seeking an experienced and highly skilled Senior Customer Experience Manager to join our Communications team in Barcelona. As a key member of the team, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our highly valued customers.

Job Description:

The role involves:

  • Managing VIP and sensitive customer complaints
  • Proactively working to ensure excellent service to these highly valued individuals
  • Identifying PR risks and minimizing negative visibility
  • Supporting other VIP tasks such as legal customer complaints and consumer organization files
  • Collaborating with the team to achieve business objectives

Requirements:

  • Background in Tourism or related field
  • Minimum 2 years' experience in handling customer complaints
  • Excellent writing and communication skills
  • Ability to work with CRM tools and G-suite
  • Native-level English language skills

What we offer:

A competitive salary of €55,000 per annum, plus benefits including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and keeping it for free after 3 years.

We also offer opportunities for growth and development, including personalized career paths and the eVOLVE Program, which will help you discover, grow, and thrive in your career.

At eDreams ODIGEO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat, and provide a dynamic and healthy environment where you can work hard and have fun.



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