VIP Account Manager
hace 2 semanas
Welcome to eDreams ODIGEO, where we're shaping the future of travel We're seeking a skilled Customer Experience Specialist to join our Communications team in Barcelona. This role offers a great opportunity to develop your skills, take ownership of projects, and collaborate with a talented team.
About Our Company
We're a leading travel tech company with 20 million customers across 44 markets, benefiting from our 5 brands and 52M members in Prime. Our 162 million bookings in FY23 demonstrate our growth and commitment to excellence.
- Our employees enjoy competitive salaries, performance-based bonuses, flexible benefits, birthday off, discounts, relocation support, and equipment options.
- We value flexibility, employee care, and transparency, offering a hybrid home-office model focused on outcome, not time-in-seat.
As a key member of our Communications team, you'll work closely with the VIP Customer Communications Manager to deliver exceptional results. Your responsibilities will include:
- Managing VIP accounts and related complaints, identifying potential legal and reputational risks, and supporting process improvement.
- Proactively working on all VIP customer touchpoints to ensure excellent customer experiences with best-in-class service.
- Identifying PR risks in national and local media and legal risks to mitigate negative impact by liaising with relevant stakeholders.
- Supporting other VIP tasks such as Social Care channels and legal customer complaints.
Requirements
To succeed in this role, you'll need:
- A background in Tourism and minimum 1 year of experience in VIP account management, sensitive customer complaints, PR, media relations, and/or Social Media management.
- Experience handling VIP accounts, GDS Amadeus and/or Galileo knowledge, and CRM tools proficiency.
- Excellent writing and speaking communication skills, with native-level English (or German, Spanish, or French) and proficient level in another language (German, English, Spanish, or French).
Salary Range
The estimated salary range for this role is €45,000 - €65,000 per year, depending on experience and qualifications.
-
Senior VIP Account Development Manager
hace 1 mes
Barcelona, Barcelona, España Yolo Group A tiempo completoWe are seeking a highly skilled and experienced Senior VIP Account Development Manager to join our team in Japan. As a key member of our VIP department, you will be responsible for developing and maintaining long-term strategic relationships with our most valued customers.Estimated salary: $80,000 - $120,000 per year, depending on experience.About Yolo...
-
German VIP Account Manager
hace 2 semanas
Barcelona, Barcelona, España Mega Block Gaming A tiempo completo**About MegaBlock Gaming**MegaBlock Gaming is a leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions seamlessly integrating fiat and cryptocurrencies into gamification functions.We are a proudly remote-first organisation, cultivating an environment where...
-
Senior German VIP Client Manager
hace 2 días
Barcelona, Barcelona, España Mega Block Gaming A tiempo completoExciting Opportunity as a Senior German VIP Client ManagerWe are seeking an experienced and dynamic professional to join our team as a Senior German VIP Client Manager at Mega Block Gaming, a leading provider of innovative gaming solutions. About the Role:Manage high-value clients across our casino brands, ensuring their needs are met and they receive...
-
Global VIP Client Relations Manager
hace 1 mes
Barcelona, Barcelona, España Yolo Group A tiempo completoAt Yolo Group, we're pushing the boundaries of fintech innovation and growth. Our dynamic team is seeking a skilled VIP Client Relations Manager to join us on this exciting journey.About the Role:We're looking for an exceptional individual with a passion for delivering world-class customer experiences. As our new VIP Client Relations Manager, you'll be...
-
Global VIP Customer Experience Manager
hace 2 semanas
Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Global VIP Customer Experience Manager to join our team at Edreams Odigeo. As a key member of our Communications department, you will be responsible for managing sensitive customer complaints and ensuring excellent service to our valued customers.Job Summary:Manage VIP and sensitive customer...
-
Key Account Development Manager
hace 1 mes
Barcelona, Barcelona, España Games Workshop A tiempo completoAbout the RoleWe are seeking a skilled Key Account Development Manager to join our team in Barcelona. As a Key Account Development Manager, you will be responsible for developing and maintaining strong relationships with our clients across Europe.
-
Executive Account Manager
hace 1 mes
Barcelona, Barcelona, España DiliTrust A tiempo completo**Job Description:** Executive Account Manager - Barcelona**Location:** Barcelona, CataloniaWe are looking for an experienced Executive Account Manager to join our team in Barcelona. As an Executive Account Manager, you will be responsible for managing a portfolio of high-value clients and delivering exceptional customer service to ensure their continued...
-
Digital Advertising Account Manager
hace 7 días
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoJob DescriptionAbout the Role:We are seeking a highly motivated and results-driven Digital Advertising Account Manager to join our team at Teleperformance Spain. As an Ads Sales Account Manager, you will play a key role in driving revenue growth and maximizing client satisfaction.Key Responsibilities:
-
Technical Account Manager Lead
hace 2 semanas
Barcelona, Barcelona, España Appspace A tiempo completoAbout Our Strategic Technical Account Manager RoleAt Appspace, we're dedicated to delivering exceptional customer experiences through our innovative solutions.We're seeking a highly skilled Technical Account Manager to lead our customer success strategy, leveraging your technical expertise to drive growth and retention.Role Overview: As a Technical Account...
-
Account Development Manager
hace 1 semana
Barcelona, Barcelona, España Qualifyze A tiempo completoJob TitleAccount Development ManagerCompany OverviewQualifyze: Your Partner in Supply Chain Compliance and Risk MitigationWith a track record of over 3,000 audits across 85+ countries, we stand as the all-in-one partner for quality compliance and supply chain risk mitigation.Salary and Benefits$120,000 per year (estimated)We offer a competitive salary and a...
-
Global Account Manager
hace 2 semanas
Barcelona, Barcelona, España dsm-firmenich A tiempo completoWe are seeking a talented Global Account Manager to join our team at dsm-firmenich. As a Global Account Manager, you will be responsible for managing price lists and ensuring alignment with customer systems. You will also support and develop analytical basis for strategic decisions, such as core listing, transparency model, rebates schemes reconciliation,...
-
Senior Account Development Manager
hace 1 semana
Barcelona, Barcelona, España Omega Crm A tiempo completoJob Title:Senior Account Development ManagerCompany OverviewOmega CRM, a leading Customer Experience services company with over 20 years of experience in technology and marketing, is seeking an experienced Account Development Manager to drive customer growth and satisfaction.SalaryWe offer a competitive salary of approximately €55,000 per year, based on...
-
DACH Ecommerce Account Manager
hace 2 semanas
Barcelona, Barcelona, España Lenovo A tiempo completoAbout the RoleWe are looking for a talented DACH Ecommerce Account Manager to drive our outbound sales efforts and build strong relationships with clients in the e-commerce sector.
-
Sales Account Manager
hace 1 mes
Barcelona, Barcelona, España SoftwareOne A tiempo completoJob Description:Are you looking for a challenging role in digital sales?As a Junior Account Manager at SoftwareOne, you will be responsible for managing relationships with SME clients, driving sales, and ensuring exceptional service delivery.Key Responsibilities:• Build and maintain strong relationships with SME clients• Develop and execute renewal...
-
Senior Account Manager
hace 4 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoSenior Account Manager Job Description:We are seeking a Senior Account Manager to join our team at Empresa reconocida. As a key member of our customer success team, you will be responsible for driving business growth and customer success initiatives for our customers.About the Role:The ideal candidate will have 7-10 years of experience in the software...
-
Account Manager Lead
hace 4 días
Barcelona, Barcelona, España Snaphunt A tiempo completoThe role of an Account Manager Lead at Snaphunt, a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, offers a competitive salary package and bonus system. You can enjoy discounts on gym and language courses, as well as 2 to 3 weeks of paid training. The working hours are 39 per week, from Monday to Friday, 08:30 - 17:30.Job...
-
Digital Advertising Account Manager
hace 2 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Digital Advertising Account Manager to join our team at Teleperformance. As a key member of our sales team, you will be responsible for prospecting, acquiring, and managing advertising clients across various platforms and channels.
-
Senior Enterprise Account Manager
hace 7 días
Barcelona, Barcelona, España Dynatrace A tiempo completoJob SummaryWe are seeking a highly skilled Senior Enterprise Account Manager to join our team at Dynatrace. As a key member of our sales organization, you will be responsible for managing and growing existing customer relationships, identifying new business opportunities, and driving revenue growth.
-
Ecommerce Account Manager
hace 4 días
Barcelona, Barcelona, España Trusted Shops A tiempo completoAbout the RoleAs an Ecommerce Account Manager with Trusted Shops, you will be responsible for the strategic and commercial development of your customer portfolio in the Spanish market. You will work closely with our customers to understand their goals, challenges, and needs, and provide proactive account management to drive business growth.Key...
-
Senior Enterprise Account Manager
hace 1 mes
Barcelona, Barcelona, España MongoDB A tiempo completoJob OverviewWe are seeking a highly skilled Senior Enterprise Account Manager to join our team in Barcelona. As a key member of our Customer Success organization, you will be responsible for driving growth and ensuring the success of our customers in the region.