VIP Account Manager

hace 2 semanas


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

Welcome to eDreams ODIGEO, where we're shaping the future of travel We're seeking a skilled Customer Experience Specialist to join our Communications team in Barcelona. This role offers a great opportunity to develop your skills, take ownership of projects, and collaborate with a talented team.

About Our Company

We're a leading travel tech company with 20 million customers across 44 markets, benefiting from our 5 brands and 52M members in Prime. Our 162 million bookings in FY23 demonstrate our growth and commitment to excellence.

  • Our employees enjoy competitive salaries, performance-based bonuses, flexible benefits, birthday off, discounts, relocation support, and equipment options.
  • We value flexibility, employee care, and transparency, offering a hybrid home-office model focused on outcome, not time-in-seat.

As a key member of our Communications team, you'll work closely with the VIP Customer Communications Manager to deliver exceptional results. Your responsibilities will include:

  • Managing VIP accounts and related complaints, identifying potential legal and reputational risks, and supporting process improvement.
  • Proactively working on all VIP customer touchpoints to ensure excellent customer experiences with best-in-class service.
  • Identifying PR risks in national and local media and legal risks to mitigate negative impact by liaising with relevant stakeholders.
  • Supporting other VIP tasks such as Social Care channels and legal customer complaints.

Requirements

To succeed in this role, you'll need:

  • A background in Tourism and minimum 1 year of experience in VIP account management, sensitive customer complaints, PR, media relations, and/or Social Media management.
  • Experience handling VIP accounts, GDS Amadeus and/or Galileo knowledge, and CRM tools proficiency.
  • Excellent writing and speaking communication skills, with native-level English (or German, Spanish, or French) and proficient level in another language (German, English, Spanish, or French).

Salary Range

The estimated salary range for this role is €45,000 - €65,000 per year, depending on experience and qualifications.



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