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Strategic Account Manager

hace 2 meses

Barcelona, Barcelona, España Ptc A tiempo completo
About the Role

We are seeking a Principal Customer Success Manager to lead the growth and success of our Enterprise customers. As a critical component of the account team, you will emphasize significant contributions to solution adoption and value realization, coupled with delivering robust account management support.

Responsibilities

  • Advance PTC's relationship with Direct Strategic/Enterprise and Commercial customers.
  • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
  • Function as a trusted advisor for the client's executive, program and technical teams, collaborating tightly with PTC stakeholders.
  • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
  • Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
Requirements

  • 8+ years of Customer Success, Project Management, Program Management or relevant industry experience.
  • Bachelor's Degree or equivalent experience.
  • Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels.
  • Domain experience in the CAD, PLM, IIoT or other applicable engineering fields with understanding of the settings in which PTC's solutions are implemented.
About PTC

We believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work.

Equal Opportunity Employer

We welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.