Technical Support Specialist for IT Services

hace 1 semana


Madrid, Madrid, España Amazon A tiempo completo

About Amazon's IT Services Team

We're a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. Our team fosters an inclusive and collaborative environment where every voice is heard, and every idea is valued.

Job Summary

We're seeking a skilled Technical Support Specialist to join our IT Services team as an ITS Support Engineer. As a member of our team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce by providing seamless end-to-end services and frictionless on-site technical support.

Key Responsibilities

  • Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully.
  • Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
  • Assist with activities to triage and escalate system or network outages to reduce downtime.
  • Understand and execute change management activities in a high-availability environment.
  • Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
  • Effectively manage and oversee IT asset inventories.
  • Participate in hiring efforts, training, and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
  • Continuously expand skills, learning the latest technologies, and maintaining knowledge of IT policies to provide technically accurate solutions.

Requirements

We're looking for individuals with excellent customer-facing skills, industry technical experience in a corporate environment supporting Windows, Mac, and/or Linux, hands-on experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP, and experience with troubleshooting in a multi-user high-availability environment.

Preferred Qualifications

A bachelor's degree in Computer Science or an IT-related field, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications are preferred.

About the Role

This role requires strong analytical skills with demonstrated problem-solving abilities, proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation, and the ability to work independently or collaborate with partner teams and contractors.

Salary

$85,000 - $110,000 per year, depending on experience.



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