Technical Support Specialist for Madrid

hace 1 día


Madrid, Madrid, España Serbyte Servicios It A tiempo completo
Job Description

Serbyte Servicios IT is seeking a highly skilled Technical Support Specialist to join our team in Madrid. As a key member of our support team, you will be responsible for providing exceptional user support and guidance to our clients.

About Serbyte Servicios IT

We are a dynamic and growing company specialized in innovative technological solutions. Our mission is to deliver top-notch services that meet the evolving needs of our clients.

Job Responsibilities
  • Assist users in system usage and provide technical guidance as needed.
  • Manage the publication of documents and records, ensuring accurate and timely updates.
  • Monitor and report incidents, tracking progress and resolving issues efficiently.
  • Draft and manage user manuals, developing online help content and web documentation.
  • Develop and deliver training courses for information systems, enhancing user skills and knowledge.
Requirements
  • Proven experience in end-user assistance and support of information systems.
  • Strong IT skills, with proficiency in MS Office and other office automation tools.
  • Familiarity with web platforms, wikis, collaborative sites, and social networks.
  • Excellent communication and writing skills, with fluency in English.
  • Ability to work collaboratively within a team and adapt to changing priorities.
Benefits
  • Remote work from within the European Union, with standard working days Monday to Friday.
  • A competitive salary range of €45,000 - €60,000 per annum, based on experience and qualifications.
  • Ongoing training and development opportunities to enhance your skills and career prospects.


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