Technical IT Support Specialist

hace 23 horas


Madrid, Madrid, España Recruitment Room A tiempo completo
Job Description

At Recruitment Room, we are seeking a highly skilled Technical IT Support Specialist to join our team. As a leading software manufacturer in Westphalia, we develop innovative software solutions based on the latest Microsoft technologies for occupational medicine and safety.

Key Responsibilities:
  • Receiving and processing technical requests from customers with maintenance contracts
  • Documenting all work steps in our ticket system
  • Collaborating closely with other departments involved
  • Testing and documenting errors and developments
Requirements:

To be successful in this role, you should have:

  • Completed IT training or several years of professional IT experience
  • Good knowledge of PC hardware, ticket and remote tools network technology
  • Confident handling of Microsoft Windows operating systems and Microsoft Office
  • Excellent service orientation and enjoy learning new products/services
Benefits:

We offer a competitive salary, estimated at €50,000 - €60,000 per year, depending on experience. Other benefits include:

  • Flexible work schedule with a combination of office and home office days
  • Continuous learning opportunities regarding new products/services
  • Modern equipment and software tools provided to support job functions effectively
  • High flexibility in work-week planning, supportive of family needs
  • Mobility allowance (parking, e-bike, or German Rail Pass)
  • Subsidy for lunches, continuous training opportunities, and flexible re-entry after parental leave
  • Office and team activities
Hiring Process:

The hiring process will involve:

  1. An initial discussion with HR to assess personal fit and basic technical competencies
  2. A technical interview with IT department leads
  3. A final decision based on interviews and team fit, with prompt onboarding desired due to urgent role fulfillment needs


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