IT Technical Support Specialist

hace 6 horas


Madrid, Madrid, España Deploy A tiempo completo

About Deploy

\r

Deploy seeks a skilled and motivated IT Technical Support Specialist to join our dynamic team.

\r

Job Summary

\r

We are looking for an individual who can provide exceptional technical support to our internal users, troubleshooting and resolving hardware, software, and network-related issues.

\r

Key Responsibilities

\r

• Provide first-level technical support to end-users via phone/e-mail/chat, diagnosing and resolving technical issues.
• Guide users through troubleshooting steps, providing clear and concise instructions to resolve common technical problems.
• Maintain a thorough understanding of our technology environment, including software applications, network infrastructure, and security protocols.
• Utilize remote desktop tools to troubleshoot and resolve problems on users' devices.
• Document and track user requests, incidents, and resolutions in the help desk ticketing system, ensuring accurate and timely record-keeping.
• Collaborate with IT team members to escalate complex issues to appropriate departments or higher-level support teams.
• Assist in the setup, configuration, and deployment of desktops, laptops, mobile devices, and peripherals.
• Educate users on basic technical tasks, such as software installations, password resets, and account setup.
• Monitor and maintain IT equipment inventory, ensuring that hardware and software assets are properly tracked and managed.
• Contribute to the creation and maintenance of user-facing documentation, knowledge base articles, and self-help resources.
• Identify trends in user-reported issues and proactively propose solutions to improve IT services and reduce recurring problems.
• Participate in IT projects, upgrades, and system maintenance as required, providing technical expertise and support.

Requirements

\r

• Strong technical aptitude and a genuine interest in troubleshooting and problem-solving.
• Excellent interpersonal and communication skills, both written and verbal.
• Customer-focused approach with a commitment to delivering exceptional user support.
• Familiarity with standard operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, Trello, M365 Admin, Zendesk, etc.).
• Basic understanding of networking concepts and protocols.
• Experience with help desk ticketing systems and remote support tools is a plus.
• IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications are advantageous.
• Ability to multi-task and prioritize activities.
• Ability to learn concepts and software platforms quickly.
• Experience & Education: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. 2-4 years experience preferred.
Salary: $60,000 - $80,000 per annum depending on qualifications and experience.
What We Offer

\r

Bonus attached to KPI's



  • Madrid, Madrid, España A&O It Group A tiempo completo

    **Job Overview**A&O IT Group is a trusted global IT services provider delivering 'fully managed' IT solutions and cyber security services. With over 50 years of expertise, we offer an extensive global network while remaining privately owned.**Salary:** $80,000 - $110,000 per annum, depending on experience.**Job Description: Technical Support Specialist**We...


  • Madrid, Madrid, España Kamro Ltd A tiempo completo

    About the RoleWe are seeking a skilled Technical IT Support Specialist to join our team at Kamro Ltd. This is an excellent opportunity for an experienced professional looking to take their technical skills to the next level.Job Summary: As a Technical IT Support Specialist, you will be providing essential technical support to clients, handling complex...


  • Madrid, Madrid, España Capital Recruit A tiempo completo

    Capital Recruit: Technical IT Infrastructure Support SpecialistWe are seeking a skilled Desktop and Network Support Technician to join our team within the Operations Division, Division 4 of Capital Recruit. The ideal candidate will have a strong background in IT infrastructure, including basic servers, networking systems, desktop security, remote cloud...


  • Madrid, Madrid, España A&O It Group A tiempo completo

    Company Overview: AO IT Group is a trusted global IT services provider, delivering fully managed IT solutions and cyber security services with over 50 years of expertise.Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert...


  • Madrid, Madrid, España Source Code A tiempo completo

    Job SummaryWe are seeking an IT Technical Support Specialist to join our team at Source Code in Whitby, ON. As a key member of our IT department, you will provide advanced troubleshooting support for a wide range of technical issues.About the RoleThe IT Technical Support Specialist will be responsible for providing complete support for client environments,...

  • IT Support Specialist

    hace 3 días


    Madrid, Madrid, España Vets Hired A tiempo completo

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Vets Hired. This role is crucial in ensuring the smooth functioning of our technology systems, providing essential support to ensure all users can perform their roles effectively.About the JobThe successful candidate will be responsible for managing and...

  • IT Support Specialist

    hace 3 días


    Madrid, Madrid, España Salve Consulting A tiempo completo

    We are seeking a dedicated IT Support Specialist to serve as the first point of contact for technical support inquiries. This role offers a high degree of autonomy and direct influence on healthcare technology solutions.Job SummaryServe as the first responder for technical support, managing Level 1 support tickets via phone and software systems.As an IT...


  • Madrid, Madrid, España Amazon A tiempo completo

    About Amazon OperationsAmazon Operations is the backbone of the Amazon customer experience, delivering millions of items annually and getting orders to customers on time. Safety is our top priority, with a culture defined by teamwork, diversity, and a shared work ethic.About the RoleWe are seeking a Technical Support Specialist to join our Operations IT...

  • IT Support Specialist

    hace 3 semanas


    Madrid, Madrid, España Coffee Berry A tiempo completo

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Coffee Berry, one of the largest and fastest-growing Greek franchise chains. As a key member of our IT department, you will be responsible for providing technical support for end-user devices, ensuring seamless operations and minimizing downtime.

  • IT Support Specialist

    hace 3 días


    Madrid, Madrid, España Ovextech A tiempo completo

    About Ovextech: As a distinguished BPO and IT solutions provider, Ovextech is driven by the vision to think innovatively and grow. We deliver tailored services including technical support, live chat support, and medical billing services with a customer-centric approach. Our mission is to empower businesses, streamline operations, and foster growth.Service...


  • Madrid, Madrid, España Play'n GO A tiempo completo

    Job Title:Technical Support SpecialistAbout the Role:We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customers experiencing software and hardware problems.Responsibilities:Diagnose and troubleshoot software and hardware...


  • Madrid, Madrid, España A&O It Group A tiempo completo

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at AO IT Group. In this role, you will be responsible for providing technical support for desktop computers, applications, and related technologies.


  • Madrid, Madrid, España Hiring People A tiempo completo

    About the JobWe are seeking an experienced IT Systems Support Specialist to join our dynamic team as a Technical Operations Analyst. This role is ideal for someone with a passion for troubleshooting and a knack for supporting robust IT systems.


  • Madrid, Madrid, España Bluebird Care A tiempo completo

    About UsBluebird Care is a leading provider of home care services in the UK and Ireland, with a network of 220 franchise partners. We are committed to delivering high-quality care to our customers and providing excellent support to our colleagues.The RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support...


  • Madrid, Madrid, España Selección -It A tiempo completo

    Selección -It, a leading international company in its sector, seeks an experienced IT professional for its development center and international support team in Madrid. About the Job: The successful candidate will be responsible for planning, coordinating, and managing IT support activities, focusing on incident and problem management. To be considered,...


  • Madrid, Madrid, España TASQ Staffing Solutions A tiempo completo

    Job Title: Technical Support SpecialistAbout the RoleTASQ Staffing Solutions is seeking a skilled RDS Analyst to join our team. In this role, you will provide exceptional technical support and troubleshooting services to our clients.Key Responsibilities- Provide level 1 and 1.5 technical support for remote desktop services- Troubleshoot issues with O365,...


  • Madrid, Madrid, España Jellycat A tiempo completo

    Company Overview: Jellycat is a renowned luxury soft toy manufacturer with a strong online presence and distribution network across the UK, Europe, and worldwide.Job Description: We are seeking a skilled Technical Support Specialist to join our E-Commerce Warehouse team near Cambridge. As the primary point of contact for on-site hardware and desktop issues,...


  • Madrid, Madrid, España Pernod Ricard España Sa A tiempo completo

    We are looking for a skilled Technical Support Specialist to join our team at Pernod Ricard España Sa. As a key member of the Service Delivery Team, you will be responsible for providing on-site technical support and ensuring the smooth operation of our IT systems.About the Role:Support the Service Desk in resolving incidents and maintaining technical...


  • Madrid, Madrid, España Tillster A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tillster.As a Technical Support Specialist, you will provide technical support for our Self-Service kiosk, mobile application, and online products for US and International customers.Key Responsibilities: Troubleshoot technical issues for internal and external...


  • Madrid, Madrid, España Abbott A tiempo completo

    About AbbottWe are a global healthcare leader dedicated to helping people live more fully at all stages of life. Our diverse portfolio spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and pharmaceuticals.Our team of 113,000 colleagues serves people in over 160 countries worldwide.Position:...