Technical Support Specialist

hace 1 mes


Madrid, Madrid, España Amazon A tiempo completo

About Amazon Operations

Amazon Operations is the backbone of the Amazon customer experience, delivering millions of items annually and getting orders to customers on time. Safety is our top priority, with a culture defined by teamwork, diversity, and a shared work ethic.

About the Role

We are seeking a Technical Support Specialist to join our Operations IT team. As an IT support engineer intern, you will gain valuable hands-on experience in a fast-paced, customer-centric environment, working alongside industry-leading engineers to solve complex technical challenges.

Key Responsibilities

  • Delivering high-quality IT support to our customers
  • Managing and deploying various IT devices and technologies across our sites
  • Diving into technical details to diagnose and reproduce issues with Amazon technology products
  • Regularly collaborating with Amazon Operations teams to identify process improvements or standardization opportunities for the European network
  • Working on innovative projects that have a direct impact on our customer experience

A Day in the Life

You will work alongside the industry's brightest engineers who innovate every day on behalf of our customers. You will be matched with a local IT supervisor and mentor, where you will work together with the local IT team to provide technical support to the Operations network.

Impact and Opportunities

Your work will contribute to solving some of the most complex technical challenges in the company. You will also have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout your internship.

About the Team

Amazon Operations IT teams keep Amazon's operations running smoothly by resolving complex hardware, software, server, and infrastructure issues. Our support model is based on both on-site and remote support teams spread across our network.

Estimated Salary: $65,000-$85,000 per year



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