IT Support Specialist
hace 1 día
We are seeking a dedicated IT Support Specialist to serve as the first point of contact for technical support inquiries. This role offers a high degree of autonomy and direct influence on healthcare technology solutions.
Job Summary- Serve as the first responder for technical support, managing Level 1 support tickets via phone and software systems.
As an IT Support Specialist at Salve Consulting, you will quickly identify issues, deliver tailored IT solutions, and ensure prompt responses to support requests. You'll also play a key role in updating internal documentation and providing on-site support as needed.
Key Responsibilities- Provide efficient troubleshooting and resolution for technical issues.
- Update and refine internal documentation, self-help articles, and support guidelines.
- Assist remotely as needed, and be available for on-site tasks or guiding remote-hands teams.
- Perform fieldwork and provide on-site support at company practices as required.
- At least 2 years in IT support, with proven ability to diagnose and resolve issues efficiently.
- Proficiency with ticketing systems such as Zendesk or Intercom.
- Solid knowledge of operating systems, software applications, and networking.
- Passion for technology, especially in networking.
- Strong customer service orientation.
- Independent and organized work style, with excellent communication skills.
- High reliability and proactive attitude.
- Fluent in German (C2) and a valid Class B driver's license.
- Competitive salary package: €60,000 per year.
- Directly contribute to improving healthcare through technology.
- Employees are empowered to drive innovation and bring ideas to life.
- Opportunities for career progression and increased responsibilities.
- Complimentary meals at company headquarters in Essen.
- Market-aligned compensation with a startup atmosphere.
- Apple laptop and other required gear.
- 30 days of paid vacation.
- Personal healthcare benefits and free fitness membership.
- Job ticket for convenient travel.
- Regular team-building and social events.
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