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System Specialist for IT Support
hace 1 mes
At Serbyte, we are a dynamic and growing company that specializes in innovative technological solutions. Our team is dedicated to providing top-notch services to our clients, and we are looking for an experienced System Specialist to join our ranks. Key Responsibilities:
The successful candidate will be responsible for the following tasks:
- Providing exceptional user support and guidance
- Assisting users in system usage and troubleshooting
- Managing the publication of documents and records
- Monitoring and reporting incidents and organizing reports
- Handling error reporting and documentation creation
- Developing online help content and managing web documentation
- Preparing and delivering training courses for information systems
Requirements:
To be considered for this role, you must have the following skills and qualifications:
- Proven knowledge and experience in end-user assistance and support of information systems
- Strong IT skills, including proficiency in using office automation tools, especially MS Office
- Familiarity with web platforms, wikis, collaborative sites, and social networks
- Excellent communication and writing skills
- Ability to work collaboratively within a team
- Fluency in English (additional languages may be required depending on project needs)
Benefits:
We offer a competitive salary of approximately €40,000 - €60,000 per year, based on experience, as well as the opportunity to work remotely from within the European Union. Standard working days are Monday to Friday, with availability expected during Agency holidays due to peak workloads. Work hours are between 08:00 and 20:00 CET.
