IT Support Specialist

hace 3 semanas


Madrid, Madrid, España A&O It Group A tiempo completo

Role Overview:

We are seeking an experienced IT Support Specialist to join our team as an End User Services Engineer. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers and their networked computers and peripherals.

About the Role:

The ideal candidate will have at least 4 years of experience in the field and strong Microsoft Operating System installation and troubleshooting skills. You will be required to accurately test, identify, repair, resolve, and document end-user technical issues regarding basic network/desktop/laptop support, printers, and LAN cable drops.

You will also be expected to break-fix, troubleshoot, and resolve software issues, reimaging computers/hard drives, IMACD function including installation and decommission, backing up and restoring user data, settings, and associated systems administration activities.

As part of our team, you will assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts, assist on Incident and Problem management activities, take ownership of issues through to resolution on all appropriate requests, categorize and prioritize end-user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.

Maintenance of spare parts/inventory list on a monthly basis and coordination for any disposal requisites is also a critical aspect of this role. In addition, you will be required to recommend and/or perform upgrades on systems to ensure longevity and work with procurement staff to purchase hardware and software.

Requirements:

  • At least 4 years of experience in the field
  • Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
  • Strong Microsoft Operating System installation and troubleshooting skills
  • Strong Break/Fix skills for desktops, workstations, notebooks, printers, and handhelds
  • Broad experience in IT with basic understanding of networks, servers, and telecoms
  • Strong customer service skills and ability to provide consistent, excellent customer support
  • Strong written and verbal communication skills
  • Detail-oriented and self-motivating

Benefits:

We offer a competitive salary of $60,000 per annum, along with a range of benefits including professional development opportunities, flexible working hours, and a supportive team environment.

About AO IT Group:

AO IT Group is a trusted IT services partner to clients globally, combining over 50 years of expertise and boasting an extensive global network. We deliver 'fully managed' IT solutions and cyber security services, and we encourage diversity and seek to attract individuals with unique backgrounds and perspectives.

We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability, or gender identity.



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