IT Infrastructure Support Specialist
hace 2 días
We are seeking a highly skilled IT Infrastructure Support Specialist to join our team in Madrid, Spain. As a Collaborative Support Specialist, you will be responsible for overseeing platform monitoring and ensuring compliance and quality of IT production activities related to Collaborative tools, such as Mail system (OnPrem & Online) and Instant Messaging solutions across all regions in BNP Paribas.
Responsibilities:- Provide L2 technical support to users on Email, Instant Messaging and Mobile Device Management solutions, including Microsoft Exchange and Skype for Business.
- Perform change management tasks, such as patch management, Disaster Recovery tests, and Go Live, related to Messaging infrastructures during and outside of business hours.
- Have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity, and quality of all IT services under your managed perimeter.
- Responsible for having an operational up-to-date BCP / DR documented and tested.
- Work with other regional L2 Messaging teams to achieve proper infrastructure monitoring and support coverage, following a follow-the-sun L2 infrastructure management/support model.
- Work with regional service desk teams and with regional L3 Messaging teams for escalation and knowledge transfer.
- Studies: Bachelor in Computer Science or equivalent, with an ITIL Foundation certificate desirable.
- Experience: 1-3 years' experience working in large and complex IT infrastructure environments.
- Languages: High English spoken and written fluency (B2/C), with French spoken and written valued.
The estimated salary for this position is €45,000 - €65,000 per year, depending on experience and qualifications.
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