IT Support Specialist
hace 3 semanas
About A&O IT Group
A&O IT Group is a leading provider of fully managed IT solutions and cyber security services. With over 50 years of expertise, we boast an extensive global network, delivering trusted IT services to clients worldwide.
Our team at A&O IT Group is committed to excellence, and we're looking for skilled professionals to join our ranks as IT Support Specialists - Desktop Systems. As part of our growing global team, you'll be responsible for providing top-notch technical support for desktop computers, applications, and related technologies.
The Role
We're seeking a highly motivated and experienced IT professional to fill the position of IT Support Specialist - Desktop Systems. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-centric approach. Key responsibilities include:
- Providing first- and second-level technical support for desktop systems, including troubleshooting, repairing, and resolving issues
- Collaborating with internal teams to ensure seamless service delivery and resolution of complex technical problems
- Developing and maintaining knowledge of new technologies and products to provide expert support
- Communicating effectively with customers, stakeholders, and colleagues to resolve technical issues and meet expectations
- Participating in on-call rotations to provide after-hours support and ensuring timely issue resolution
- Maintaining accurate records of support activities, resolutions, and customer feedback
Requirements
To be successful in this role, you'll need:
- At least 4 years of experience in IT support or a related field
- Strong technical skills, including Microsoft operating system installation and troubleshooting, desktop hardware and software support, and network fundamentals
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- A customer-focused approach, with a commitment to delivering exceptional service
- Ability to work independently and collaboratively as part of a dynamic team
What We Offer
A&O IT Group is committed to supporting the growth and development of our team members. As an IT Support Specialist - Desktop Systems, you can expect:
- Competitive salary: £45,000 - £55,000 per annum, depending on experience
- Opportunities for career advancement and professional growth within our organization
- Comprehensive benefits package, including health insurance, pension scheme, and annual leave
- Access to cutting-edge technology and training resources to enhance your skills
- Collaborative and supportive work environment with a diverse team of experts
How to Apply
If you're a motivated and experienced IT professional looking for a challenging opportunity, please submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you
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