Desktop Support Specialist
hace 1 día
As a Desktop Support Specialist at A&O IT Group, you will play a crucial role in providing top-notch technical support to our customers. With over 50 years of expertise and an extensive global network, we deliver 'fully managed' IT solutions and cyber security services.
Job Summary
We are seeking an experienced and skilled Desktop Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues related to desktop computers, applications, and related technologies. This includes troubleshooting, repairing, and resolving software and hardware problems.
About the Role
This is a fantastic opportunity to work with a reputable company that values diversity and inclusivity. We strive to create a welcoming environment where everyone feels valued and empowered to succeed. If you have a passion for delivering exceptional customer service and technical support, we want to hear from you.
Key Responsibilities
- Provide technical support to customers via phone, email, or remote access
- Troubleshoot and resolve software and hardware issues
- Repair and replace faulty equipment as needed
- Document all technical issues and resolutions
- Work collaboratively with internal teams to ensure seamless delivery of IT services
Requirements
To be successful in this role, you will need:
- At least 4 years of experience in desktop support
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and prioritize tasks effectively
- Bachelor's degree in Computer Science or related field (or equivalent experience)
What We Offer
As a Desktop Support Specialist at A&O IT Group, you can expect:
- A competitive salary range: $80,000 - $120,000 per annum
- Ongoing training and professional development opportunities
- A collaborative and dynamic work environment
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
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