Technical Support Specialist
hace 7 días
Company Overview
At Play'n GO, our purpose is to entertain. We are pioneers in the gaming industry, having recognized the potential of mobile gaming and created innovative games that supercharged our industry.
Job Description
Customer Technical Support Role:
We are seeking a highly skilled Customer Technical Support specialist to join our team. As a technical support specialist, you will be responsible for diagnosing and troubleshooting software and hardware problems, providing timely and effective solutions to customers.
Key responsibilities include:
- Diagnosing and resolving software and hardware issues
- Proactively monitoring infrastructure to identify and address potential issues
- Utilizing remote desktop connections to troubleshoot network and reachability issues
- Collaborating with customers to offer clear instructions or provide written technical manuals for complex issues
- Building strong relationships with customers to earn their trust and become their go-to source for technical assistance
- Staying up-to-date with industry trends and advancements to provide cutting-edge solutions
Required Skills and Qualifications
Bachelor's degree in Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience
Proven experience in diagnosing and resolving software and hardware issues
Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in simple terms
Customer-centric attitude with a genuine passion for assisting people with computer-related challenges
Benefits
Full-time opportunity with flexible working hours
Remote work from Nevada possible due to location flexibility
Permanent contract with opportunities for growth and professional development
Estimated Salary: $65,000 - $90,000 per year (depending on experience)
We are committed to helping you find a balance between work and life challenges. If you have a unique approach to finding creative solutions, we encourage you to apply for this exciting opportunity. Join our team of innovators who shape their own days and strive for excellence in all aspects of our business.
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