Senior Desktop Support Specialist

hace 24 horas


Madrid, Madrid, España Frontiers A tiempo completo
About the Role

We are seeking an experienced Senior Desktop Support Specialist to join our team in Madrid. This is a fantastic opportunity for you to utilize your technical expertise and contribute to the success of our organization.

Job Description

As a Senior Desktop Support Specialist, you will be responsible for providing first- and second-level IT support to our employees. Your duties will include configuring new laptops, installing software, setting up office and conference equipment, ensuring security updates are applied to all systems, and managing IT asset inventory and desktop computing hardware lifecycle. You will also deliver IT inductions to new starters, disable expired accounts, grant access permissions to users, use and maintain Active Directory data, participate in small IT projects, and assist with onboarding processes.

Key Responsibilities
  • Provide 1st and 2nd level IT support to employees
  • Configure new laptops and install software
  • Set up office and conference equipment
  • Ensure security updates are applied to all systems
  • Complete internal user moves, including desk equipment and phones
  • Deliver IT Inductions/Onboarding of new starters
  • Disable expired accounts
  • Manage IT asset inventory and desktop computing hardware lifecycle
  • Grant Access Permissions to users
  • Use and maintain Active Directory data
  • Participate in small IT projects
  • Maintain the IT Services Knowledge Base
Requirements

To succeed in this role, you should have excellent communication skills in English, both verbal and written. You should also have experience in providing level 1 and 2 technical support and using IT support ticket management systems like Zendesk and JIRA. Additionally, you should have knowledge and experience of installation, configuration, and troubleshooting of Windows and MacOS laptops, as well as wired and wireless networks.

Benefits

We offer a competitive salary of €40,000 - €50,000 per annum, depending on experience. Our office is based in Madrid, and you will be expected to work in the office 3-4 days a week, with the option to work from home for the remainder of the week. We also provide a range of benefits, including:

  • A generous annual leave allowance
  • Access to LinkedIn Learning and Pluralsight
  • An annual personal learning budget
  • Dedicated L&D time
  • Free online yoga classes
  • An employee assistance plan
  • Access to the Headspace app
  • Four wellbeing days per year
  • Volunteering opportunities through Alaya


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