Desktop Support Team Lead

hace 3 días


Madrid, Madrid, España The Workshop A tiempo completo
About The Workshop

We are a pioneering technology company that develops innovative software solutions for the online gaming industry. Our mission is to empower individuals and teams to drive creativity, innovation, and excellence.

Job Title: Desktop Support Team Lead - IT Operations Manager

We are seeking an experienced IT professional to lead our desktop support team and oversee the smooth operation of all our desktop support and enterprise tooling services. As the successful candidate, you will be responsible for managing the day-to-day IT needs of our employees, planning and migrating to new enterprise tooling applications, and ensuring that IT corporate services align with the evolving needs of the business.

Key Responsibilities:
  • Supervise, lead and assist with the management of the Office IT, Desktop Support and Enterprise tooling team.
  • Assist with the planning and migration to a suite of new enterprise tooling applications and services.
  • Lead and manage the day-to-day running of IT operations and implement quality standards to ensure that IT services are monitored and measured to meet agreed internal SLAs.
Requirements:
  • Proven experience leading teams of ICT technical staff or having worked in a similar technical leadership-related role.
  • Strong understanding of hardware, operating systems (Windows/Mac/Linux), and networking principles.
  • Experience with device management systems like MDM, Apple Business Manager and SCCM/MDT (XenMobile, Airwatch, MobileIron).
What We Offer:
  • A competitive salary of $120,000 per year.
  • Private life and health insurance for you and your family.
  • Four weeks per year to work from anywhere for eligible employees.
  • Gym reimbursement.
About The Workshop

We value creativity and innovation from our diverse team. The Workshop welcomes candidates of all genders, orientations, disabilities, races, ages, nationalities, and beliefs. Great ideas come from great people who thrive on being empowered to improve our products and processes.

Our DNA

We live by the motto 'Experience First' for our customers, players, and employees. With 550 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid, Auckland, and London focus on collaboration, knowledge-sharing, and well-being initiatives.


  • Desktop Support Team Lead

    hace 4 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    About the RoleWe are seeking a skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. This role will involve leading a team of Desktop Support Administrators to ensure service delivery meets internal SLAs.Key ResponsibilitiesSupervise and lead the Office IT, Desktop Support and Enterprise...

  • Desktop Support Team Lead

    hace 4 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    About the RoleWe are seeking a skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. As a key member of our IT team, you will be responsible for ensuring the day-to-day IT needs of our employees are met.Key ResponsibilitiesSupervise and lead a team of Desktop Support Administrators to ensure...


  • Madrid, Madrid, España Sharp Brains Ltd A tiempo completo

    Job Description:We are seeking a talented Desktop Support Specialist to join our team at Sharp Brains Ltd. As a key member of our IT department, you will be responsible for providing exceptional support to our desktop users.Key Responsibilities:Manage desktop devices, including hardware and software incidents, through to resolution.Provide standard and...


  • Madrid, Madrid, España Axiom Technologies A tiempo completo

    Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our team is seeking a skilled Desktop Support Specialist to coordinate a range of activities, from simple tasks to complex plans. This role will provide onsite and on-call assistance to end-users within the organization's desktop computing...


  • Madrid, Madrid, España Frontiers A tiempo completo

    Job SummaryFrontiers is seeking a skilled Desktop Support Specialist to join our team in Madrid. As a key member of our IT department, you will provide first- and second-level technical support to our employees, ensuring seamless operation of our systems and equipment.Key Responsibilities- Provide technical assistance to employees via phone, email, or...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Company Overview: Empresa Reconocida is a leading organization in the industry, renowned for its exceptional services and commitment to excellence.About the Role: We are seeking an experienced Desktop Support Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance services for desktops, laptops,...


  • Madrid, Madrid, España Frontiers A tiempo completo

    Job Title: Desktop Support SpecialistAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at Frontiers. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities:Provide 1st and 2nd level IT supportConfigure new laptops and install softwareSet...


  • Madrid, Madrid, España Frontiers A tiempo completo

    Key Responsibilities:Provide first and second-level IT support to ensure seamless operations.Configure new laptops and install software to meet the team's needs.Set up office and conference equipment to facilitate collaboration.Ensure security updates are applied to all systems to maintain data integrity.Manage IT asset inventory and desktop computing...

  • IT Support Specialist

    hace 7 días


    Madrid, Madrid, España Ntt Data A tiempo completo

    Company OverviewNTT DATA is a global innovator of business and technology services. We serve clients worldwide, helping them innovate, optimize, and transform for long-term success. About the RoleWe are seeking an IT Support Analyst (f/m/d) to join our growing team in Switzerland. As a key member of our desktop support team, you will be responsible for...


  • Madrid, Madrid, España The Workshop A tiempo completo

    At The Workshop, we're pioneers in the gaming platform, betting, fintech and software solutions industry. Our diverse teams of experts create online gaming platforms and sports and fintech betting solutions that reach hundreds of thousands of users daily.We're seeking an experienced IT Support Team Leader to oversee our Desktop support and Enterprise tooling...

  • Senior IT Operations Lead

    hace 2 semanas


    Madrid, Madrid, España The Workshop A tiempo completo

    The Role: We are seeking a highly skilled Desktop Support Team Lead to oversee the smooth operation of our Desktop support and Enterprise tooling services. This role will involve leading a team of Desktop Support Administrators to ensure that service delivery meets the agreed internal SLAs.Your Responsibilities: - Supervise, lead and assist with the...


  • Madrid, Madrid, España Leovegas Group A tiempo completo

    About the RoleAs a Customer Support Team Leader at Leovegas Group, you will play a pivotal role in shaping the customer experience. In this position, you will lead a dynamic team dedicated to providing exceptional support, ensuring operational efficiency, and maintaining high satisfaction levels among our clients.Responsibilities• Regularly review team...


  • Madrid, Madrid, España Ingenico Group A tiempo completo

    Technical Support Team LeadIngenico, the global leader in payments acceptance solutions, seeks a Technical Support Team Lead to manage the repair subcontracted partner and internal team. The successful candidate will ensure the contractual KPI's with customers are met, including a SLA above 95% and turn-around time of 10 days.Main ResponsibilitiesManage the...


  • Madrid, Madrid, España Softwareone Deutschland A tiempo completo

    About the RoleAs a Team Lead for Rollout, Transition & Support Team, you will have the opportunity to lead and develop a team within our ITS department. Your exceptional leadership skills will drive the team towards achieving their goals and cultivate a culture of excellence.You will help your team in solving incoming requests, especially related to our ERP...

  • SoftwareONE Team Lead

    hace 4 semanas


    Madrid, Madrid, España SoftwareONE USA A tiempo completo

    Lead a High-Performing Team at SoftwareONEAs a Team Lead for Rollout, Transition & Support at SoftwareONE, you will have the opportunity to lead and develop a high-performing team within our Internal IT department.Your Key Responsibilities:Drive the team towards achieving their goals and cultivate a culture of excellence.Help your team in solving incoming...

  • Sales Team Lead

    hace 4 semanas


    Madrid, Madrid, España AMEX A tiempo completo

    Lead the Way with AMEXAt American Express, we're committed to backing our customers, communities, and each other. As a Sales Team Lead, you'll play a key role in driving high levels of employee engagement and a strong sales culture across the team.Your RoleAs a Sales Team Lead, you'll be responsible for leading a team of sales professionals, developing...


  • Madrid, Madrid, España Tech Domain A tiempo completo

    Job Description:We are seeking a skilled Network Support Specialist to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site IT and network support to our clients. This is a contract position, and you will be paid on an hourly or daily/half-day basis. You will be dispatched to various locations in your...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job Title: Operations Team Lead, Underwriting SupportJob Summary:As the Operations Team Lead, Underwriting Support at Empresa Reconocida, you will be responsible for managing a team of underwriting assistants at the Everest Business Centre (EBC) in Madrid. Your primary objective is to ensure that client accounts are serviced to the highest standard and...

  • Team Lead

    hace 4 semanas


    Madrid, Madrid, España 317 Elite Sales Team A tiempo completo

    Om din rollVi söker en erfaren och driven Team Lead för att ansluta sig till vårt Madrid-baserade Europeiska Operations Center (EOC). I den här rollen kommer du att leda ett team av projektledare och kundansvariga, och din uppgift kommer att vara att etablera best practice, effektivisera processer och stödja Operations-teamet.Ansvarsområden- Operativ...


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job Title: Operations Team Lead, Underwriting Support SpecialistEmpresa Reconocida is seeking an experienced Operations Team Lead, Underwriting Support Specialist to join our team in Madrid. As a key member of our underwriting operations team, you will be responsible for managing a team of underwriting assistants and ensuring that client accounts are...