Operations Team Lead, Underwriting Support Specialist

hace 2 semanas

Madrid, Madrid, España Empresa Reconocida A tiempo completo
Job Title: Operations Team Lead, Underwriting Support Specialist

Empresa Reconocida is seeking an experienced Operations Team Lead, Underwriting Support Specialist to join our team in Madrid. As a key member of our underwriting operations team, you will be responsible for managing a team of underwriting assistants and ensuring that client accounts are serviced to the highest standard and within set deadlines.



Key Responsibilities:


  • Develop and implement process improvements using process excellence methodologies to drive operational efficiency and foster a culture of continuous improvement within the team.
  • Establish and lead a center of excellence, serving as a central hub for delivering outstanding services and capabilities to countries within the International Insurance blueprint.
  • Maintain clear and regular communication with brokers, cover holders, finance, IT & data management, underwriting teams, and group operations management.
  • Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
  • Monitor and measure operations service level agreements (SLAs) as defined.
  • Provide coaching and feedback to team members to enable them to continuously improve their performance and skill sets.
  • Handle escalations and provide valuable inputs on processes and systems to team members to resolve complex issues.
  • Prepare and analyze management reports related to process performance, ensuring comprehensive process documentation.
  • Take ownership of ad hoc day-to-day issues in operations, devising and implementing effective solutions.
  • Collaborate with team members and provide valuable insights on process and system improvements.


Requirements:


  • Experience in a similar team lead position within insurance is essential.
  • Proven experience in effectively liaising with underwriters, brokers, and customers, adeptly addressing queries related to payments, commission, or debt.
  • Exceptional management of broker expectations, ensuring smooth interactions and strong relationships.
  • Documented monthly performance reviews of teams, with the ability to provide executive half-yearly and yearly appraisals/goals based on metrics evaluation while mentoring the team.
  • Excellent written and oral communication skills.
  • Proficient in both English and Spanish (written and oral).
  • Strong ability to positively influence others and collaborate in cross-functional teams.
  • Willingness to work collaboratively in a diverse and dynamic environment.
  • Effective planning and time management abilities, ensuring timely completion of all deliverables.
  • Leadership qualities to shape a culture where team members can thrive and bring their best selves to work.


Our Culture:

At Empresa Reconocida, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders, and the communities that we serve.



We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors.



Our Values:


  • Talent
  • Thoughtful assumption of risk
  • Execution
  • Efficiency
  • Humility
  • Leadership
  • Collaboration
  • Diversity, Equity, and Inclusion


Our Colleague Behaviors:


  • Respect everyone
  • Pursue better
  • Lead by example
  • Own our outcomes
  • Win together


All colleagues are held accountable to upholding and supporting our values and behaviors.

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