Technical Desktop Solutions Specialist

hace 1 semana


Madrid, Madrid, España Civil Recruit A tiempo completo

About Civil Recruit
Civil Recruit is a leading organization that empowers women to achieve their goals and make a positive impact in the world. We believe in celebrating individuality and fostering a culture of inclusivity, respect, and empathy.

Salary: $60,000 - $80,000 per year
This is a full-time role, requiring 100% onsite work at our Zanesville OH facility.

About the Role
As a Technical Desktop Solutions Specialist, you will be responsible for providing complex technical support, planning, and coordination for End User touch points of the distributed computer environment. This includes desktop, software, and hardware installation, support and distribution, and remote access technologies.
You will perform analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies, and associated problems.
You will also perform analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.

Main Responsibilities
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Technical documentation of hardware/software additions or changes.
• Update inventory, addition or changes to the inventory database.

Requirements
• High School diploma with 3-5 years experience with Desktop and Server platforms
• Bachelors degree in computer science is a plus
• Certifications issued by Microsoft, Apple or CompTIA are plus
• Problem solving and critical thinking abilities
• Great customer service skills to patiently and calmly handle customers who are frustrated with their systems technical problem
• Skills: Desktop Support Project Analysis Problem Solving



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