Technical Support Specialist

hace 2 días

Madrid, Madrid, España Play'N Go A tiempo completo

At Play'n GO, we're on the lookout for a skilled Technical Support Specialist to join our team. As a key member of our support staff, you'll be responsible for providing top-notch technical assistance to our customers. This is a full-time opportunity that's fully remote, and we're open to candidates who can legally work remotely from Nevada.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Our benefits package includes opportunities for growth and development, as well as a range of perks to help you balance your work and personal life.

What You'll Do:

  • Diagnose and troubleshoot software and hardware problems, providing timely and effective solutions to customers.
  • Proactively monitor our infrastructure to identify and address potential issues before they impact the customer experience.
  • Use remote desktop connections to deliver immediate troubleshooting and resolution of network and reachability issues.
  • Utilize a ticketing system and chat applications to swiftly address straightforward customer queries.
  • Collaborate with customers over the phone to provide clear and detailed instructions or technical manuals for more intricate issues.
  • Build and maintain strong relationships with customers, earning their trust and becoming their go-to source for technical assistance.
  • Stay up to date with industry trends and advancements to provide cutting-edge solutions to customers.
  • Collaborate with cross-functional teams to address complex technical challenges and improve the overall customer experience.
  • Document technical support processes, solutions, and best practices for future reference and training purposes.

Your Qualifications:

  • Bachelor's degree in a relevant field, such as Computer Science, IT, or Software Engineering, or minimum 2 years relevant work experience.
  • Proven experience in diagnosing and resolving software and hardware issues.
  • Strong familiarity with network troubleshooting, operating system configuration, and remote desktop tools.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts in simple terms.
  • Customer-centric attitude with a genuine passion for assisting people with computer-related challenges.
  • Proactive mindset, with the ability to identify potential issues and address them before they impact customers.
  • Problem-solving mindset, capable of analysing complex issues and providing innovative solutions.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Attention to detail and organizational skills to document solutions and maintain accurate records.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • A range of benefits to help you balance your work and personal life, including flexible working arrangements and access to professional development opportunities.
  • The opportunity to work with a talented and dynamic team, shaping the future of gaming entertainment.
  • A chance to make a real difference in the lives of our customers, providing them with expert technical support and guidance.

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