Onsite IT Support Specialist

hace 3 días


Madrid, Madrid, España Empresa Reconocida A tiempo completo

Key Responsibilities:

  • Provide first-level support at the Service Desk for incident, service request, problem, and change management using a ticketing system.
  • Offer on-site support for users in the Madrid branch office.
  • Act as the point of contact for nine other European branches.
  • Manage and administer user accounts.
  • Install and administer PCs and notebooks using Microsoft's Endpoint Manager.
  • Install and administer iDevices (iPhones, iPads) using Microsoft Intune.
  • Collaborate in regional IT projects, including software and hardware rollouts.
  • Work with second-level support teams.
  • Advise internal specialist departments on IT issues and identify, describe, and implement local training measures.
  • Purchase IT goods and services.
  • Maintain knowledge databases.

Requirements:

  • Completed vocational training or studies in information technology or extensive professional experience in a comparable environment.
  • First practical experience in first-level support or a service desk in an international environment is ideal.
  • Required technical skills and systems:
    • Operating systems: Windows 10/11
    • Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)

Benefits:

  • Paid special leaves
  • Fishing for Friends program
  • Refreshments in the office
  • Vouchers (birthday, wedding, newborn, 5-year, and 10-year anniversaries)
  • Further development and professional advancement
  • Friendly and international working environment
  • Competitive salary and various benefits


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