Onsite IT Support Specialist
hace 3 días
Key Responsibilities:
- Provide first-level support at the Service Desk for incident, service request, problem, and change management using a ticketing system.
- Offer on-site support for users in the Madrid branch office.
- Act as the point of contact for nine other European branches.
- Manage and administer user accounts.
- Install and administer PCs and notebooks using Microsoft's Endpoint Manager.
- Install and administer iDevices (iPhones, iPads) using Microsoft Intune.
- Collaborate in regional IT projects, including software and hardware rollouts.
- Work with second-level support teams.
- Advise internal specialist departments on IT issues and identify, describe, and implement local training measures.
- Purchase IT goods and services.
- Maintain knowledge databases.
Requirements:
- Completed vocational training or studies in information technology or extensive professional experience in a comparable environment.
- First practical experience in first-level support or a service desk in an international environment is ideal.
- Required technical skills and systems:
- Operating systems: Windows 10/11
- Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
Benefits:
- Paid special leaves
- Fishing for Friends program
- Refreshments in the office
- Vouchers (birthday, wedding, newborn, 5-year, and 10-year anniversaries)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
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