IT Support Specialist
hace 2 días
Overview
">We are seeking a skilled Service Desk Analyst to join our dynamic team at TOPTALENT. As an IT support specialist, you will play a crucial role in delivering exceptional customer service and resolving technical issues promptly.
">Salary
">The successful candidate can expect a competitive salary range of 700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month, commensurate with experience and skills.
">Job Description
">Your primary responsibilities will include:
">- ">
- Handling incoming contacts from users via phone calls, chat, and emails regarding IT issues and queries in a timely manner.">
- Troubleshooting desktop, application-related issues on users' machines using remote tools.">
- Determining and isolating the source of computer problems (hardware, software, user access, etc.).">
- Providing solutions or escalating issues to experts whenever required to resolve them quickly.">
- Documenting resolutions for future reference and improving knowledge base.">
- Incident handling and escalation management.">
- Maintaining high-quality customer service for all support queries and adhering to service management principles.">
- Performing additional tasks as required to enhance service delivery and KPI performance.">
Required Skills and Qualifications
">To excel in this role, you will need:
">- ">
- Native/fluent Swedish and excellent English communication skills (at least B2 level).">
- Experience in application support, software development, or IT service desk environments.">
- Familiarity with SDLC, database technology, OS components, and ITSM tools like HPSM, BMC Remedy, or Monitoring Tools.">
- Knowledge of ITIL processes and procedures would be an added advantage.">
- Self-motivation, problem-solving abilities, strong logical analytics, and ability to multitask.">
- Able to work independently and as part of a team.">
Benefits
">You will enjoy:
">- ">
- An excellent remuneration package based on experience, skills, and performance.">
- A dynamic and creative work environment with a positive atmosphere.">
- Guidance and tools to reach your full potential.">
Location
">Budapest, Hungary, offers a unique blend of history, culture, and modern amenities, making it an ideal location for professionals seeking a balanced lifestyle.
">About Us
">TOPTALENT is a leading organization committed to excellence in IT services. Our mission is to deliver top-notch support while fostering a collaborative and innovative work environment.
">Apply Now
">If you are a motivated individual looking for a challenging role with opportunities for growth and development, please visit our career page: https://www.careers-page.com/toptalent-2
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