IT Support Specialist

hace 2 días


Madrid, Madrid, España TOPTALENT A tiempo completo

Overview

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We are seeking a skilled Service Desk Analyst to join our dynamic team at TOPTALENT. As an IT support specialist, you will play a crucial role in delivering exceptional customer service and resolving technical issues promptly.

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Salary

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The successful candidate can expect a competitive salary range of 700,000 HUF - 800,000 HUF + 22k HUF meal allowance after 3rd month, commensurate with experience and skills.

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Job Description

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Your primary responsibilities will include:

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  • ">
  • Handling incoming contacts from users via phone calls, chat, and emails regarding IT issues and queries in a timely manner.">
  • Troubleshooting desktop, application-related issues on users' machines using remote tools.">
  • Determining and isolating the source of computer problems (hardware, software, user access, etc.).">
  • Providing solutions or escalating issues to experts whenever required to resolve them quickly.">
  • Documenting resolutions for future reference and improving knowledge base.">
  • Incident handling and escalation management.">
  • Maintaining high-quality customer service for all support queries and adhering to service management principles.">
  • Performing additional tasks as required to enhance service delivery and KPI performance.">
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Required Skills and Qualifications

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To excel in this role, you will need:

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  • Native/fluent Swedish and excellent English communication skills (at least B2 level).">
  • Experience in application support, software development, or IT service desk environments.">
  • Familiarity with SDLC, database technology, OS components, and ITSM tools like HPSM, BMC Remedy, or Monitoring Tools.">
  • Knowledge of ITIL processes and procedures would be an added advantage.">
  • Self-motivation, problem-solving abilities, strong logical analytics, and ability to multitask.">
  • Able to work independently and as part of a team.">
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Benefits

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You will enjoy:

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  • ">
  • An excellent remuneration package based on experience, skills, and performance.">
  • A dynamic and creative work environment with a positive atmosphere.">
  • Guidance and tools to reach your full potential.">
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Location

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Budapest, Hungary, offers a unique blend of history, culture, and modern amenities, making it an ideal location for professionals seeking a balanced lifestyle.

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About Us

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TOPTALENT is a leading organization committed to excellence in IT services. Our mission is to deliver top-notch support while fostering a collaborative and innovative work environment.

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Apply Now

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If you are a motivated individual looking for a challenging role with opportunities for growth and development, please visit our career page: https://www.careers-page.com/toptalent-2


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