Technical IT Support Professional

hace 23 horas


Madrid, Madrid, España Source Code A tiempo completo

**Source Code - IT Support Specialist Level 2**

The ideal candidate for this role is an outgoing, customer-focused IT professional with a passion for technology and a positive attitude. As an advanced troubleshooting support specialist, you will provide complete support for client environments including hardware, operating systems, software, with an emphasis on business applications and network equipment.

Responsibilities:
* Provide strong customer service and troubleshooting skills to resolve more complex issues requiring detailed systems and applications knowledge;
* Train and document issue resolution steps for the team, and cross-train staff when issues are escalated;
* Conduct research into complex issues and present possible solutions with the team to create plans for small and medium-sized project implementations;
* Work on projects in tandem with Helpdesk coverage, and manage time and deliverables for both sales and technical teams;
* Identify the root cause of persistent issues and fix recurring issues at their source;
* Manage time effectively, prioritize tasks with minimal supervision, and maintain detail-oriented records;

About the Role:
This full-time position (hybrid) is based in Whitby, ON, and requires a Bachelor's degree or equivalent in the IT field with 5+ years (minimum) related experience in a small-to-medium Managed IT Services environment. Must-haves include:
* 5+ years of IT datacenter or network support experience;
* Prior Managed services experience;
* Microsoft Certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator);
* 3-5 years experience with installing, configuring, and supporting Windows Server 2012-2019; including Active Directory, DNS, DHCP, and Office 365 services;
* VMWare experience; installing, configuring, maintaining, and supporting data center infrastructures;
* Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials or working towards within 12 months;
* Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet, and HP networking devices and firewalls;

The estimated salary for this position is $65,000-$85,000 per annum, depending on qualifications and experience. This role offers opportunities for growth as a technical professional and taking on a more senior role within the IT team.



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