Technical Support Professional

hace 2 meses


Madrid, Madrid, España Palo Alto Networks A tiempo completo
Job Overview

We are seeking a highly skilled Technical Support Professional to join our team at Palo Alto Networks. As a key member of our support team, you will be responsible for providing exceptional technical support to our valued customers, addressing their complex post-sales concerns and ensuring they receive the best possible experience.

Your primary focus will be on delivering high-quality technical assistance via phone, email, and web, leveraging your expertise in network security protocols, including TCP/IP, BGP4, OSPF, ISIS, Multicast, and VOIP. You will also have the opportunity to work with our multi-functional teams, contributing to the creation of better products and enhancing cybersecurity measures.

Key Responsibilities
  • Provide expert-level technical support, configurations, troubleshooting, and standard methodologies to customers.
  • Collaborate with development, sales, quality assurance, and marketing teams to build a positive customer experience.
  • Develop and maintain user documentation, including technical support bulletins and Knowledge Base articles.
  • Travel may be required to customer sites to expedite resolution in critical situations.


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