Technical Support Professional
hace 2 meses
We are seeking a highly skilled Technical Support Professional to join our team at Palo Alto Networks. As a key member of our support team, you will be responsible for providing exceptional technical support to our valued customers, addressing their complex post-sales concerns and ensuring they receive the best possible experience.
Your primary focus will be on delivering high-quality technical assistance via phone, email, and web, leveraging your expertise in network security protocols, including TCP/IP, BGP4, OSPF, ISIS, Multicast, and VOIP. You will also have the opportunity to work with our multi-functional teams, contributing to the creation of better products and enhancing cybersecurity measures.
Key Responsibilities- Provide expert-level technical support, configurations, troubleshooting, and standard methodologies to customers.
- Collaborate with development, sales, quality assurance, and marketing teams to build a positive customer experience.
- Develop and maintain user documentation, including technical support bulletins and Knowledge Base articles.
- Travel may be required to customer sites to expedite resolution in critical situations.
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