European Technical Support Professional

hace 3 días


Madrid, Madrid, España Byd Europe A tiempo completo

About Byd Europe
We are a leading electric vehicle company, committed to building a zero-emission future that reconnects humanity with nature. Our mission is to create a world of clean air and promote sustainable transportation solutions.

Job Overview
This role will provide technical support for our European operations, ensuring timely resolution of issues and continuous improvement of regional technical capabilities.

Key Responsibilities
- Provide prompt and effective technical support to customers and stakeholders through various channels;
- Conduct regular visits to regional partners and headquarters to discuss business strategies and improve technical skills;
- Develop and deliver training programs for new product launches, level training, and on-the-job training;
- Analyze fault tendencies and develop instant solutions to quality problems;
- Manage special events and provide timely onsite support with quick solutions;
- Respond to urgent technical events and perform other tasks assigned by the line manager.

Requirements
- Bachelor's degree or higher in a relevant field;
- At least 2 years of experience in a similar role;
- Fluent English language skills;
- Strong cross-cultural communication and coordination abilities;
- Ability to work under pressure and meet strict deadlines;
- Familiarity with NEV technology is preferred;
- Willingness to travel frequently within Europe and to China.

What We Offer
- A competitive €60,000 - €80,000 per annum salary package;
- Opportunities for professional growth and development;
- A dynamic and diverse team environment;
- A chance to contribute to a sustainable and innovative industry.



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