Technical Support Professional

hace 4 días


Madrid, Madrid, España Salve Consulting A tiempo completo

We're seeking a skilled Technical Support Professional to join our team at Salve Consulting. In this role, you'll be the first point of contact for technical support inquiries, providing timely and effective solutions to ensure seamless operations.

About the Role

As a Technical Support Specialist, you will play a critical part in delivering exceptional customer service, troubleshooting complex technical issues, and maintaining accurate internal documentation. Your strong analytical skills and ability to work independently will enable you to efficiently resolve technical problems and provide expert guidance to clients.

Key Responsibilities:
  • Respond to technical support requests via phone and software systems
  • Provide efficient troubleshooting and resolution for technical issues
  • Update and refine internal documentation, self-help articles, and support guidelines
  • Assist remotely as needed, and be available for on-site tasks or guiding remote-hands teams
  • Perform fieldwork and provide on-site support at client locations as required
Requirements:
  • At least 2 years in IT support, with proven ability to diagnose and resolve issues efficiently
  • Proficiency with ticketing systems such as Zendesk or Intercom
  • Solid knowledge of operating systems, software applications, and networking
  • Prior experience working in a healthcare technology environment is a plus
Salary & Benefits:

Our competitive salary package includes a base salary of approximately €45,000 per year, complemented by additional benefits such as market-aligned compensation, Apple laptop, 30 days of paid vacation, personal healthcare benefits, free fitness membership, job ticket for convenient travel, and regular team-building events.



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