Empleos actuales relacionados con Technical Support Professional - Madrid, Madrid - Axionova Engineering Limited
-
Technical Support Professional
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Professional to join our team at Palo Alto Networks. As a key member of our support team, you will be responsible for providing exceptional technical support to our valued customers, addressing their complex post-sales concerns and ensuring they receive the best possible experience.Your primary...
-
Industrial Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Professional Employers (Pvt.) Ltd. A tiempo completoAbout UsAt Professional Employers (Pvt.) Ltd., we strive to deliver exceptional service and support to our clients. Our team of experts is dedicated to helping you achieve your goals.Job SummaryWe are seeking a highly skilled Industrial Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support...
-
Junior Technical Support Professional
hace 1 día
Madrid, Madrid, España Insud Pharma A tiempo completoJob Title: Junior Technical Support ProfessionalAbout the Role:This role requires a highly motivated and organized individual who can effectively communicate with customers, colleagues, and other stakeholders. Key responsibilities include:Responding to customer inquiries and resolving technical issues.Collaborating with cross-functional teams to develop and...
-
Technical Network Support Professional
hace 2 semanas
Madrid, Madrid, España Vets Hired A tiempo completoVets Hired is seeking a highly skilled Technical Network Support Professional to provide managed IT services. This exceptional opportunity allows you to grow and develop professionally in our wonderful office culture and at a well-established company with over 30 years of experience.We are looking for an expert who can install, maintain, and support client...
-
European Technical Support Professional
hace 2 semanas
Madrid, Madrid, España Byd Europe A tiempo completoAbout Byd EuropeWe are a leading electric vehicle company, committed to building a zero-emission future that reconnects humanity with nature. Our mission is to create a world of clean air and promote sustainable transportation solutions.Job OverviewThis role will provide technical support for our European operations, ensuring timely resolution of issues and...
-
Technical Support Professional
hace 3 semanas
Madrid, Madrid, España Salve Consulting A tiempo completoWe're seeking a skilled Technical Support Professional to join our team at Salve Consulting. In this role, you'll be the first point of contact for technical support inquiries, providing timely and effective solutions to ensure seamless operations.About the RoleAs a Technical Support Specialist, you will play a critical part in delivering exceptional...
-
Technical Support Professional for Mobile Devices
hace 2 semanas
Madrid, Madrid, España Recruit4Work Sl A tiempo completoJob OverviewWe are seeking a skilled Technical Support Professional to join our team at Recruit4Work SL. This challenging role involves providing top-notch technical assistance to clients, resolving complex issues related to mobile devices, and promoting exceptional customer service.
-
Technical IT Support Professional
hace 1 semana
Madrid, Madrid, España Source Code A tiempo completo**Source Code - IT Support Specialist Level 2**The ideal candidate for this role is an outgoing, customer-focused IT professional with a passion for technology and a positive attitude. As an advanced troubleshooting support specialist, you will provide complete support for client environments including hardware, operating systems, software, with an emphasis...
-
Madrid, Madrid, España Ovextech A tiempo completoAbout Ovextech: As a renowned BPO and IT solutions provider, we empower businesses by delivering tailored services. Our commitment is to streamline operations, foster growth, and drive innovation.We are seeking an exceptional Technical Support Professional to join our team. In this role, you will be responsible for providing top-notch support to our clients...
-
Technical Support Professional
hace 1 semana
Madrid, Madrid, España Source Code A tiempo completoJob DescriptionThe IT Support Specialist Level 2 will provide advanced troubleshooting support to a wide variety of PCs, Servers, Network devices, firewalls, and end-user applications.This is a perfect position for an outgoing, customer-focused IT professional with a passion for technology, positive attitude, and desire to grow as a technical professional...
-
Software Support Professional
hace 2 semanas
Madrid, Madrid, España SIX Group Services Ltd. A tiempo completoJob Title: Software Support ProfessionalWe are looking for a skilled Software Support Professional to join our team in Warsaw or Madrid, working from home up to 60% of the time.The estimated salary for this position is between €45,000 - €65,000 per year, depending on experience.Job Description:The successful candidate will provide technical support to...
-
Technical Support Professional
hace 2 semanas
Madrid, Madrid, España Recruit4Work Sl A tiempo completoExperience the best of Mediterranean life as a Technical Support Professional with Recruit4Work Sl. Mediterranean Living comes with its unique culture, beautiful scenery, and vibrant atmosphere. Live it by joining our team in Greece!We are seeking highly skilled individuals to provide top-notch technical support for Telematic software and hardware. The ideal...
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Archard Talent Limited A tiempo completoJob SummaryWe are seeking a highly motivated and skilled Technical Support Specialist to join our Helpdesk team at Archard Talent Limited.About the RoleThis is an exciting opportunity for a proactive and customer-focused individual to play a key role in delivering exceptional service to our clients. As a Technical Support Specialist, you will be responsible...
-
Technical Support Expert
hace 2 semanas
Madrid, Madrid, España Axionova Engineering Limited A tiempo completoJob DescriptionAxionova Engineering Limited is seeking a highly skilled Technical Support Expert to join our team. This role involves providing exceptional technical assistance to clients, resolving complex issues, and ensuring outstanding customer satisfaction.About the RoleThis remote position requires strong problem-solving skills, attention to detail,...
-
Lead Technical Support Operations Manager
hace 5 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleAt Palo Alto Networks, we're looking for a seasoned professional to lead our technical support team. As a Technical Support Team Lead, you'll play a crucial role in ensuring our customers receive exceptional support and service.
-
Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Aon Hewitt A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone with experience in IT support, eager to take on a challenging role that will allow them to grow and develop their skills.About the RoleThis is a technical role, which requires strong analytical and problem-solving skills. The successful...
-
Technical Support Specialist
hace 5 días
Madrid, Madrid, España Itex A tiempo completoAfimilk is a global leader in dairy farming technology and seeks an experienced Technical Support Specialist to join their team. With a focus on delivering exceptional customer service, this role will provide technical support for advanced dairy technology systems installed on farms.Job SummaryThis hands-on position requires frequent travel to farm locations...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España A&O It Group A tiempo completo**Job Overview**A&O IT Group is a trusted global IT services provider delivering 'fully managed' IT solutions and cyber security services. With over 50 years of expertise, we offer an extensive global network while remaining privately owned.**Salary:** $80,000 - $110,000 per annum, depending on experience.**Job Description: Technical Support Specialist**We...
-
Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España A&O It Group A tiempo completoCompany Overview: AO IT Group is a trusted global IT services provider, delivering fully managed IT solutions and cyber security services with over 50 years of expertise.Job Description: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert...
-
Technical Support Specialist
hace 1 semana
Madrid, Madrid, España Mjk Connections Llc A tiempo completoMJK Connections Llc is seeking a highly skilled Technical Support Specialist for our fully remote team. This role involves providing exceptional support to clients, troubleshooting technical issues, and collaborating with internal departments to ensure seamless service delivery.About the RoleWe are offering an estimated annual salary of $65,000 - $80,000,...
Technical Support Professional
hace 1 mes
Axionova Engineering Limited is a dynamic organization that seeks a skilled Technical Support Professional to join our team. This role offers the opportunity to work in a remote setting, providing top-notch technical support to clients across the United States.
Job Details
- Job Type: Full-time
- Pay: $24.00 - $37.00 per hour
- Schedule: Monday to Friday
- Expected Hours: 40 hours per week
Responsibilities
In this role, you will be the primary point of contact for clients seeking technical assistance with our products and services. Your key responsibilities will include:
- Techncial Support: Responding promptly to customer inquiries via various communication channels, diagnosing and troubleshooting software, hardware, or tool-related issues, and providing step-by-step guidance to resolve these issues.
- Customer Communication: Clearly explaining technical concepts to customers, ensuring they fully understand the solutions provided, and maintaining friendly, professional communication with clients to confirm issues are resolved.
- Collaboration with Internal Teams: Working closely with engineering, development, and product teams to share customer feedback and recommend improvements, participating in team meetings to discuss common issues and brainstorm solutions, and contributing to the creation of FAQs, support guides, and training materials for customers.
- Product Knowledge and Learning: Staying updated on our company's products, services, and industry trends to provide accurate support, participating in training sessions and self-study to enhance technical knowledge, and reproducing reported issues to identify root causes and find solutions.
- Quality Assurance and Performance: Ensuring all support requests are handled within agreed service level agreements (SLAs), participating in quality assessments, and offering suggestions for process improvements.
- User Training: Hosting virtual training sessions and webinars to help customers understand product features and troubleshooting tips, developing and updating training materials and user guides to improve customer efficiency.
Requirements
To be successful in this role, you should possess:
- A Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience)
- At least 2 years of technical support or customer service experience, preferably in engineering or technology fields
- Expertise in troubleshooting software, hardware, operating systems, applications, and networking issues
- Familiarity with engineering tools and software
- Experience using ticketing systems and remote support tools
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
- Excellent analytical and problem-solving abilities, with a proactive approach to resolving issues
- Effective time management and multitasking skills to handle multiple priorities in a remote setting
Benefits
We offer a competitive compensation package, including:
- 401(k): A retirement savings plan designed to help you secure your financial future
- Dental Insurance, Vision Insurance, and Health Insurance: Comprehensive coverage to ensure your physical and mental well-being
- Life Insurance: Financial protection for you and your loved ones
- Paid Time Off: A generous leave policy to recharge and maintain a healthy work-life balance
This is an exciting opportunity to work with a dynamic organization that values innovation, collaboration, and customer satisfaction. If you are passionate about delivering exceptional technical support and have a strong background in engineering or technology, we encourage you to apply.
