Cybersecurity Support Professional
hace 1 mes
We are seeking a highly skilled Cybersecurity Support Professional to join our team at Palo Alto Networks. This is a full-time position that requires exceptional technical knowledge and customer focus.
Key Responsibilities- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner.
- Use fault isolation and root cause analysis skills to diagnose and tackle complex technical issues.
- Work to reproduce customer issues and qualify critical issues.
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base.
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing.
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
- Bachelor's or Master's degree or equivalent experience or equivalent military experience required.
- 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience.
- Advanced certifications such as CCIE/JNCIE/CISSP – an advantage.
- Excellent written and spoken communication skills, strength with establishing relationships.
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required.
- Strong project management, time management, and organizational skills.
- Profound knowledge in networking protocols such as TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP.
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including VLANs, VLAN aggregation.
- Experience with security (IPSEC, SSL-VPN, NAT, GRE).
- This role comes with a competitive salary of $120,000 - $180,000 per annum, depending on experience.
- Additionally, you will receive a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Our company is committed to diversity and inclusion, and we welcome applications from individuals of all backgrounds.
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