Technical Support Lead

hace 1 mes


Madrid, Madrid, España Tradedoubler A tiempo completo

Job Overview

We are seeking a highly skilled Technical Client Manager to join our team at Tradedoubler. As a Technical Client Manager, you will be responsible for delivering exceptional technical support and client implementation services to our clients.

Main Responsibilities:

  • Manage the Tradedoubler affiliate platform on behalf of our advertisers
  • Provide technical assistance and resolve issues for customers and colleagues
  • Maintain ongoing communication with clients to ensure their needs are met
  • Analyze client needs to identify opportunities for growth
  • Collaborate with the sales team to support meetings and calls
  • Stay up-to-date on market developments and trends
  • Document client progress and any relevant changes
  • Promote knowledge sharing within the team
  • Review results with the team regularly
  • Apply best practices from other clients to improve performance
  • Communicate critical client information to stakeholders
  • Liaise with Technical Customer Executives and Managers from other Tradedoubler offices

About You

You will be a driven professional with strong technical skills and commercial acumen. You will thrive in a team environment, motivate others, and lead by example. Your ability to communicate complex technical concepts to non-technical audiences is essential.

Requirements

  • University degree in Computing, IT, or software programming, or equivalent experience
  • Ability to grasp technical concepts such as HTML, JavaScript, Restful APIs, XML, and programming languages
  • Excellent written and spoken communication skills
  • Experience working in a client support/customer service environment is preferable
  • Customer-focused mindset
  • Solutions-oriented problem-solving skills
  • Professional approach
  • Results-driven
  • Attention to detail
  • Strong teamwork abilities

What We Offer

Our estimated salary range for this position is between $80,000 and $110,000 per year, depending on location and experience. If you are a motivated and skilled individual looking for a new challenge, please apply.



  • Madrid, Madrid, España Gartner Careers A tiempo completo

    About Gartner Careers: We are seeking a highly skilled Technical Support Specialist Lead to join our team. The salary for this role is $80,000 - $110,000 per year.Job Description: As a Technical Support Specialist Lead, you will provide second-level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLAs...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support Lead We are looking for an experienced Senior Technical Support Lead to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for leading a team of senior technical support engineers and ensuring the delivery of exceptional customer service. About Us:Palo Alto...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking an experienced Senior Technical Support Team Lead to join our team at Palo Alto Networks. The ideal candidate will have a minimum of 5 years of experience in leading a technical support engineers team and be able to drive change initiatives while taking responsibility for managing escalations.About the RoleThis is a unique...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionPalo Alto Networks is a cybersecurity leader dedicated to protecting the digital way of life. We are seeking an experienced Technical Support Team Lead to join our team in this critical role.About the RoleThe Technical Support Team Lead will be responsible for leading a team of Senior Technical Support Engineers who deliver high-quality...


  • Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

    OverviewDavid Kennedy Recruitment is partnering with Jordan Martorell S.L., an award-winning liquidity and technology solutions company, to find a Lead Global Technical Support Strategist. This exciting opportunity allows the selected candidate to play a key role in shaping the future of a rapidly growing fintech platform. Key ResponsibilitiesThe successful...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. As a Cybersecurity Team Lead - Technical Support, you will play a critical role in helping us achieve our mission by providing exceptional support to our clients.


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking an experienced Cybersecurity Team Lead to join our dynamic team at Palo Alto Networks. In this role, you will be responsible for leading a team of Senior Technical Support Engineers and delivering exceptional customer support.Responsibilities:Manage daily operations of the technical support team, ensuring seamless delivery of...


  • Madrid, Madrid, España Sagan A tiempo completo

    Company Overview: Sagan, an award-winning liquidity and technology solutions company, seeks a highly skilled Head of Technical Support to drive the success of their global support team.Estimated Salary: €90,000 per annum (dependent on experience)Job Description:The ideal candidate will design and implement a global support strategy that aligns with...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionCompany Overview: Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. We're a company that challenges the status quo and seeks innovators who share our vision for a safer, more secure world.Job Title: Senior Technical Support Lead - Cybersecurity SolutionsEstimated Salary: $120,000 - $180,000 per...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is seeking a highly skilled and experienced Lead Technical Support Team Manager to join our team. In this role, you will be responsible for leading a team of Senior Technical Support Engineers in delivering exceptional customer support.About the RoleThis is a fantastic opportunity to work with a global leader in cybersecurity...


  • Madrid, Madrid, España Insud Pharma A tiempo completo

    **Job Overview**Insud Pharma is seeking an experienced Technical Support Team Lead to manage our technical support team. This role is crucial to ensuring the smooth operation of our technological systems and providing necessary support to employees.Responsibilities:Lead and manage a Level 1 and 2 technical support team, focusing on high-quality service and...

  • AWS Technical Lead

    hace 1 semana


    Madrid, Madrid, España Amazon A tiempo completo

    We are seeking a talented AWS Technical Lead to join our team at Amazon. As an AWS Technical Lead, you will be responsible for providing technical guidance and advocacy to our Enterprise Support customers.You will ensure AWS environments remain operationally healthy whilst reducing cost and complexity. You will develop trusting relationships with customers,...


  • Madrid, Madrid, España buscojobs España A tiempo completo

    About This OpportunityWe are seeking a highly motivated and skilled Technical Support Engineer to join our team in Spain. As a key member of our Global NonStop Solution Centre, you will be responsible for providing exceptional technical support to our global mission-critical customer base.


  • Madrid, Madrid, España Tbwa ChiatDay Inc A tiempo completo

    Company OverviewThe Technical Services team at Duetto plays a vital role in managing the technical aspects of customer journeys. Our responsibilities include technical onboarding, data quality certification, post-live implementations, and technical support.About the RoleWe are seeking a Director to lead a team of six Implementation professionals who serve...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is seeking a highly skilled Senior Technical Support Team Lead to join our Cloud Security team. This role will be responsible for leading a team of technical support engineers in providing top-notch support to our clients, ensuring their success and satisfaction with our products.About the RoleThis position requires a strong...

  • Technical Lead

    hace 4 días


    Madrid, Madrid, España TK ELEVATOR IBERICA HOLDING, SL UNIPERSONAL A tiempo completo

    Job OverviewWe are seeking a highly experienced Technical Lead - Data to lead our team in designing and implementing cutting-edge data solutions. As a Technical Lead, you will be responsible for providing technical guidance to development teams and ensuring the adoption of best practices in data architecture.Main ResponsibilitiesLead Technical ProjectsLead...


  • Madrid, Madrid, España Remotestar A tiempo completo

    Role OverviewWe are seeking a highly experienced Technical Support Director to lead our European Customer Support Centre, overseeing support operations for over 25 countries.

  • Technical Support Manager

    hace 2 semanas


    Madrid, Madrid, España Vets Hired A tiempo completo

    Job SummaryAt Vets Hired, we are seeking a highly skilled and experienced Technical Support Manager to join our team. This is a full-time position that requires a strong background in technical support, with the ability to supervise and lead activities of IT staff. About the RoleThis role involves ensuring proper computer operations for end users to...


  • Madrid, Madrid, España Infoblox A tiempo completo

    Role OverviewWe are seeking an experienced Senior Technical Account Manager to lead our international team of technical account managers in the APJ and EMEA time zones. As a key member of our support organization, you will be responsible for managing the daily operational performance of Infoblox's international TAM team, driving resolution of complex...


  • Madrid, Madrid, España Infoblox A tiempo completo

    Job OverviewWe are seeking an experienced Network Support Team Lead to join our team at Infoblox. This is a key role that will involve managing a team of technical account managers who provide dedicated support to our customers.About the RoleThe successful candidate will have 2+ years of experience managing technical support teams or technical account...