Lead Global Technical Support Strategist

hace 1 semana


Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

Overview

David Kennedy Recruitment is partnering with Jordan Martorell S.L., an award-winning liquidity and technology solutions company, to find a Lead Global Technical Support Strategist. This exciting opportunity allows the selected candidate to play a key role in shaping the future of a rapidly growing fintech platform.

 

Key Responsibilities

The successful candidate will be responsible for designing and implementing a global support strategy that aligns with organizational goals, ensuring a consistent and high-quality support experience across all regions. They will lead a high-performing, customer-focused global technical support team, fostering a culture of excellence, and enhance customer satisfaction and loyalty by delivering exceptional support experiences.

 

Requirements

The ideal candidate will have native/fluency in English, strong proficiency in both written and spoken communication, and proven experience leading global technical support or technical operations teams. They must possess a solid understanding of support methodologies and industry best practices, as well as the ability to solve complex problems and make sound decisions under pressure.

 

Benefits

This position offers a competitive salary and performance-based incentives, a collaborative and innovative work environment that encourages creativity and problem-solving, opportunities for professional growth and career advancement, and flexible working arrangements and a comprehensive benefits package.

 

Estimated salary: €90,000 - €120,000 per year, depending on location and qualifications.



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