Lead Technical Support Manager

hace 3 días


Madrid, Madrid, España Palo Alto Networks A tiempo completo
About the Role

We are seeking an experienced Cybersecurity Team Lead to join our dynamic team at Palo Alto Networks. In this role, you will be responsible for leading a team of Senior Technical Support Engineers and delivering exceptional customer support.

Responsibilities:

  • Manage daily operations of the technical support team, ensuring seamless delivery of services to our customers.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and drive change initiatives.
  • Develop and implement strategies to optimize support services for our biggest customers, focusing on proactive support.
  • Mentor and direct team members to deliver on company goals and objectives, providing guidance and continuous feedback.
  • Solicit innovative ideas from team members to expand the support services portfolio and work with a global team to bring them to market.

Requirements:

  • Minimum 5 years of experience in leading technical support teams or similar roles.
  • Strong understanding of multi-departmental dynamics and cross-functional collaboration to ensure excellent end-to-end customer experience.
  • Ability to work independently and identify opportunities for continuous improvement and efficiency.
  • Clear and concise verbal and written communication skills, with experience communicating and engaging at various organizational and customer management levels.

About Us

Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We're problem solvers who take risks and challenge the status quo. Our commitment to diversity and inclusion drives us to create a workplace where everyone can thrive.

What We Offer

In addition to a competitive salary ($120,000 - $150,000 per year), we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

Location

This role is based in the United States, with the possibility of remote work arrangements.



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