Senior Technical Support Lead

hace 1 día


Madrid, Madrid, España Palo Alto Networks A tiempo completo
Job Description

Company Overview: Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. We're a company that challenges the status quo and seeks innovators who share our vision for a safer, more secure world.

Job Title: Senior Technical Support Lead - Cybersecurity Solutions

Estimated Salary: $120,000 - $180,000 per year

Key Responsibilities:
  • Lead daily operations of a team of Senior Technical Support Engineers responsible for delivering Focus Services portfolio.
  • Ensure engineers have resources and processes necessary for successful performance.
  • Work on long-term strategic projects to optimize support for biggest customers.
  • Provide mentorship and direction to team members to deliver company goals and objectives.
Requirements:
  • Minimum 5 years experience leading Technical Support Engineers team or similar.
  • Good understanding of multi-departmental dynamics and cross-functional collaboration.
  • Demonstrate experience growing and developing high-performing teams.
  • Ability to work independently and identify opportunities for continuous improvement.
About Us:

Palo Alto Networks is a company built on disrupting the way things are done. We're looking for individuals who share our passion for innovation and cybersecurity.



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