Senior Technical Support Lead
hace 1 día
Company Overview: Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. We're a company that challenges the status quo and seeks innovators who share our vision for a safer, more secure world.
Job Title: Senior Technical Support Lead - Cybersecurity Solutions
Estimated Salary: $120,000 - $180,000 per year
Key Responsibilities:- Lead daily operations of a team of Senior Technical Support Engineers responsible for delivering Focus Services portfolio.
- Ensure engineers have resources and processes necessary for successful performance.
- Work on long-term strategic projects to optimize support for biggest customers.
- Provide mentorship and direction to team members to deliver company goals and objectives.
- Minimum 5 years experience leading Technical Support Engineers team or similar.
- Good understanding of multi-departmental dynamics and cross-functional collaboration.
- Demonstrate experience growing and developing high-performing teams.
- Ability to work independently and identify opportunities for continuous improvement.
Palo Alto Networks is a company built on disrupting the way things are done. We're looking for individuals who share our passion for innovation and cybersecurity.
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