Senior Technical Support Team Lead

hace 3 días


Madrid, Madrid, España Palo Alto Networks A tiempo completo
Job Overview

Palo Alto Networks is seeking a highly skilled Senior Technical Support Team Lead to join our Cloud Security team. This role will be responsible for leading a team of technical support engineers in providing top-notch support to our clients, ensuring their success and satisfaction with our products.

About the Role

This position requires a strong understanding of cloud security solutions, excellent leadership and communication skills, and the ability to work collaboratively with cross-functional teams. As a Senior Technical Support Team Lead, you will be responsible for:

  • Leading a team of technical support engineers in resolving complex technical issues and providing proactive support to our clients.
  • Developing and implementing processes to improve team efficiency and effectiveness.
  • Collaborating with internal stakeholders to ensure seamless integration with other teams and departments.
  • Mentoring and coaching junior team members to help them grow professionally and personally.
About You

To succeed in this role, you will need:

  • A minimum of 5 years of experience in a technical support or leadership role, preferably in the cloud security industry.
  • Strong knowledge of cloud security solutions, including network security, threat prevention, and incident response.
  • Excellent leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders.
  • The ability to analyze complex technical issues and develop creative solutions.
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary range of $120,000 - $180,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for professional growth and development, including training and certification programs.
About Palo Alto Networks

Palo Alto Networks is a global leader in cloud security solutions, dedicated to helping organizations protect their digital assets and stay ahead of emerging threats. Our team is passionate about innovation, collaboration, and customer success. Join us and be part of a dynamic and fast-paced environment that rewards creativity, hard work, and dedication.



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