Network Support Team Lead

hace 4 días


Madrid, Madrid, España Infoblox A tiempo completo
Job Overview

We are seeking an experienced Network Support Team Lead to join our team at Infoblox. This is a key role that will involve managing a team of technical account managers who provide dedicated support to our customers.

About the Role

The successful candidate will have 2+ years of experience managing technical support teams or technical account management teams, with a strong background in network support and management.

  • Manage the daily operational performance of Infoblox's international TAM team
  • Drive resolution of complex production issues, including escalation, delivery, and operational processes
  • Hire, develop, and lead a team of TAM support engineers
  • Manage the business relationship between customers, the Infoblox team, and partners
  • Collaborate with other organizations such as Sales, PM, Engineering, QA, and IT to improve overall customer satisfaction objectives
  • Seek and define improvements in areas of escalation management and processes

This is a challenging role that requires excellent leadership skills, strategic thinking, and a focus on continuous improvement.

Requirements

To be considered for this role, you will need:

  • 2+ years of experience managing technical support teams or technical account management teams
  • 5+ years of hands-on technical support experience for a networking product is a plus; support experience of DNS/DHCP preferred
  • Broad functional knowledge in all aspects of technical support management, including training and staff development, support planning, logistics, and process/policy improvement
  • Experienced in managing complex customer relationships
  • Outstanding written and verbal communication skills in English
  • Knowledge of TCP/IP, SNMP, DNS/DHCP, routing/switching, Unix/Linux, and general end-to-end networking; direct hands-on experience in these areas is highly desired
Benefits

As a member of our team, you can expect a competitive salary and benefits package, generous paid time off, and opportunities for professional growth and development.

Our company culture values diversity, equity, and inclusion, and we strive to create a supportive environment that encourages innovation, curiosity, and creativity.

Salary

$120,000 - $180,000 per year, depending on experience.


  • Network Support Team Lead

    hace 2 semanas


    Madrid, Madrid, España Infoblox A tiempo completo

    Company OverviewAt Infoblox, we're a leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud, delivering network experiences that are inherently simple, scalable, and reliable for everyone.We serve among the largest enterprises worldwide, including 70% of the Fortune 500. Our success...


  • Madrid, Madrid, España Infoblox A tiempo completo

    **About Infoblox**We are a leader in cloud-first networking and security services, empowering organizations to deliver network experiences that are inherently simple, scalable, and reliable for everyone.As a global technology company, our success depends on bright, energetic, talented people who share a passion for building the next generation of networking...


  • Madrid, Madrid, España Thyssenkrupp Elevator A tiempo completo

    Transform Urban Mobility as a Team Lead IoT & Network ArchitectWe are a team at the heart of Thyssenkrupp Elevator, committed to moving the world forward. Our mission is to empower talented individuals to grow and impact the future of urban mobility. We're seeking an experienced and visionary Team Lead IoT & Network Architect to join our dynamic team.Key...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking an experienced Senior Technical Support Team Lead to join our team at Palo Alto Networks. The ideal candidate will have a minimum of 5 years of experience in leading a technical support engineers team and be able to drive change initiatives while taking responsibility for managing escalations.About the RoleThis is a unique...


  • Madrid, Madrid, España Infoblox A tiempo completo

    About the Role">We are seeking an experienced Customer Support Team Lead to oversee our Enterprise Solutions team in the EMEA region. As a key member of our support organization, you will be responsible for managing a team of technical account managers who provide dedicated support to our customers across APJ and EMEA time zones.">Key...


  • Madrid, Madrid, España Infoblox A tiempo completo

    Role OverviewWe are seeking an experienced Senior Technical Account Manager to lead our international team of technical account managers in the APJ and EMEA time zones. As a key member of our support organization, you will be responsible for managing the daily operational performance of Infoblox's international TAM team, driving resolution of complex...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionPalo Alto Networks is a cybersecurity leader dedicated to protecting the digital way of life. We are seeking an experienced Technical Support Team Lead to join our team in this critical role.About the RoleThe Technical Support Team Lead will be responsible for leading a team of Senior Technical Support Engineers who deliver high-quality...


  • Madrid, Madrid, España ISG International Service Group A tiempo completo

    Our client is a global leader in its industry, known for developing innovative solutions across various sectors. Based in Madrid with 60% remote work policy, this rapidly growing Digital Hub offers an exciting opportunity to join their digitalization journey.About the RoleWe are seeking an experienced Senior Architect Wireless Connectivity professional to...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    OverviewPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. As a Cybersecurity Team Lead - Technical Support, you will play a critical role in helping us achieve our mission by providing exceptional support to our clients.

  • Lead Network Architect

    hace 1 semana


    Madrid, Madrid, España Telefónica, S.A. A tiempo completo

    Job DescriptionWe are seeking a highly skilled Lead Network Architect to join our team at Telefónica, S.A. in Madrid, Spain. As a key member of our Network Platform team, you will play a critical role in shaping the future of telecommunication networks, focusing on edge and network platforms.About the RoleThe successful candidate will be responsible for...

  • IT Security Team Lead

    hace 1 semana


    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is seeking a highly skilled IT Security Team Lead to join our team. As a key member of our security operations, you will play a critical role in ensuring the security and integrity of our clients' networks.


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is seeking a highly skilled Senior Technical Support Team Lead to join our Cloud Security team. This role will be responsible for leading a team of technical support engineers in providing top-notch support to our clients, ensuring their success and satisfaction with our products.About the RoleThis position requires a strong...


  • Madrid, Madrid, España Infoblox A tiempo completo

    Company Overview: Infoblox is a leading provider of cloud-first networking and security services. We empower organizations to take full advantage of the cloud by delivering network experiences that are inherently simple, scalable, and reliable. Our customers include 70% of the Fortune 500.


  • Madrid, Madrid, España Awin Global A tiempo completo

    About the RoleAwin Global seeks an experienced Digital Operations Team Lead to join our team in a key position. As a member of our leadership team, you will be responsible for managing a team of specialists across multiple territories.As a senior leader, you will oversee housekeeping work for a large range of advertiser programs on our network. Your primary...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company Overview: At Palo Alto Networks, our mission is to be the cybersecurity partner of choice. We aim to protect our digital way of life and create a safer world through innovation and disruption.We are a company that values diversity, inclusivity, and collective success. Our employees are encouraged to bring their unique ideas and perspectives to shape...


  • Madrid, Madrid, España Hirearchi A tiempo completo

    At Hirearchi, we're looking for a skilled Senior Network Support Specialist to join our team. Salary: $120,000 - $150,000 per year, depending on experience and qualifications.


  • Madrid, Madrid, España Empresa Reconocida A tiempo completo

    Job OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. As a Cybersecurity Specialist - Network Support, you will be part of a team that shapes the future of cybersecurity.


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewPalo Alto Networks is seeking a highly skilled and experienced Lead Technical Support Team Manager to join our team. In this role, you will be responsible for leading a team of Senior Technical Support Engineers in delivering exceptional customer support.About the RoleThis is a fantastic opportunity to work with a global leader in cybersecurity...


  • Madrid, Madrid, España Tekrra1 A tiempo completo

    Job Opportunity: We are seeking a highly skilled Network Solutions Architect Lead to join our team at Tekrra1. This is a 1-year contract position with a competitive pay rate of $85 per hour.About the Role:The successful candidate will be responsible for designing and implementing network solutions that meet enterprise-level requirements, utilizing Cisco,...

  • Network Architect Lead

    hace 3 días


    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About the RoleIn this position, you will be responsible for developing and implementing network strategies that drive business growth and customer satisfaction. As a Network Architect Lead, you will work closely with cross-functional teams to identify opportunities and develop innovative solutions that meet the needs of our customers.What You'll DoThis role...