Network Support Team Lead
hace 4 días
We are seeking an experienced Network Support Team Lead to join our team at Infoblox. This is a key role that will involve managing a team of technical account managers who provide dedicated support to our customers.
About the RoleThe successful candidate will have 2+ years of experience managing technical support teams or technical account management teams, with a strong background in network support and management.
- Manage the daily operational performance of Infoblox's international TAM team
- Drive resolution of complex production issues, including escalation, delivery, and operational processes
- Hire, develop, and lead a team of TAM support engineers
- Manage the business relationship between customers, the Infoblox team, and partners
- Collaborate with other organizations such as Sales, PM, Engineering, QA, and IT to improve overall customer satisfaction objectives
- Seek and define improvements in areas of escalation management and processes
This is a challenging role that requires excellent leadership skills, strategic thinking, and a focus on continuous improvement.
RequirementsTo be considered for this role, you will need:
- 2+ years of experience managing technical support teams or technical account management teams
- 5+ years of hands-on technical support experience for a networking product is a plus; support experience of DNS/DHCP preferred
- Broad functional knowledge in all aspects of technical support management, including training and staff development, support planning, logistics, and process/policy improvement
- Experienced in managing complex customer relationships
- Outstanding written and verbal communication skills in English
- Knowledge of TCP/IP, SNMP, DNS/DHCP, routing/switching, Unix/Linux, and general end-to-end networking; direct hands-on experience in these areas is highly desired
As a member of our team, you can expect a competitive salary and benefits package, generous paid time off, and opportunities for professional growth and development.
Our company culture values diversity, equity, and inclusion, and we strive to create a supportive environment that encourages innovation, curiosity, and creativity.
Salary$120,000 - $180,000 per year, depending on experience.
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