Digital Operations Team Lead

hace 1 día


Madrid, Madrid, España Awin Global A tiempo completo

About the Role

Awin Global seeks an experienced Digital Operations Team Lead to join our team in a key position. As a member of our leadership team, you will be responsible for managing a team of specialists across multiple territories.

As a senior leader, you will oversee housekeeping work for a large range of advertiser programs on our network. Your primary responsibilities include training and developing team members, improving internal processes, and maximizing efficiencies within the AdOps function.

Key Tasks

  • Effectively manage a team of AdOps Specialists/AdOps interns, ensuring deadlines set by clients and Client Services teams are met in line with the Global AdOps SLA
  • Act as a senior escalation point for Client Services teams if issues with service or individual team members arise
  • Ensure AdOps team stay up-to-date on important Awin updates e.g. new processes, other department changes, new partners and tools etc.
  • Gather feedback from Client Services teams to gauge satisfaction of service, deliverables, and support offered by AdOps
  • Develop the AdOps team both individually through objectives, and as a team through building a strong community who want to continuously improve
  • Coordinate necessary training for team members so they stay on top of processes within the AdOps SLA
  • Coordinate any wider company tasks that require assistance from the AdOps team
  • Be an advocate for AdOps within the business, reporting on important department KPIs when necessary
  • Conduct recruitment and onboarding of new staff when necessary
  • Identify opportunities for increased efficiencies, working with the Regional Lead, AdOps Europe to implement new processes or iterations to existing ones
  • Develop and maintain relationships with key internal stakeholders across relevant departments

Skill Requirements

  • 2+ years account management experience in an affiliate marketing role
  • High level of industry and market knowledge which can be passed onto your team
  • Experience in coordinating teams in projects and improving working practices
  • High level of communication and client relationship skills
  • Show an understanding of Awin's USPs and how our delivery of customer services positions us compared with our competitors
  • Exhibit a leadership approach in dealing with AdOps Specialists and all team members

About Awin Global

Awin Global is a leading global affiliate network established in 2000. We pride ourselves on our dynamic, social, and inclusive culture. Diversity and inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core.

What We Offer

  • $80,000 - $120,000 per year, depending on location and experience
  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally
  • Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs

We are hiring in multiple countries, additional benefits in terms of health, wellbeing, security, and more will be discussed further upon first initial interview with the talent team.



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