Digital Service Team Lead
hace 1 día
About Alfa Laval Mid Europe Gmbh
">At Alfa Laval Mid Europe Gmbh, we're pioneers in developing world-leading technologies that inspire progress in vital areas. Our innovative spirit drives our personal growth as we shape a more resourceful, less wasteful world.
">About the Role
">We're seeking a highly skilled Digital Service Team Lead to join our team in Madrid or surrounding areas. As a key member of our team, you'll be responsible for end-to-end customer success for equipment with connected services, triaging and addressing customer service needs, and coordinating schedules and jobs for digital service engineers to meet demand.
">Main Responsibilities:
">- ">
- Be the owner of the entry channel of Digital Solution Center for unplanned and planned activities">
- Accountable for customer success and responsible for gathering information to invoice remote service jobs">
- Capture success stories and promote best practices within the sales companies and customers">
- Lead the team and implement strategies from Global Services Operations about digital service infrastructure">
Requirements:
">You hold a technical degree and hands-on technical experience in service and maintenance. You have experience working on a team and preferably leading a group. Strong communication and problem-solving skills are essential. Proficiency in Spanish and English is required. Previous experience in the industry is necessary; knowledge in Alfa Laval equipment is valued.
">What You Know:
">- ">
- Technical degree and hands-on technical experience in service and maintenance">
- Experience working on a team and preferably leading a group">
- Strong communication and problem-solving skills">
- Proficiency in Spanish and English">
- Previous experience in the industry">
Salary Information:
">The estimated salary for this role is €60,000 - €80,000 per year, depending on your level of experience and qualifications.
">Contact Information:
">Please visit our website for further information about this role and how to apply.
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