Digital Service Team Lead

hace 1 día


Madrid, Madrid, España Alfa Laval Mid Europe Gmbh A tiempo completo

About Alfa Laval Mid Europe Gmbh

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At Alfa Laval Mid Europe Gmbh, we're pioneers in developing world-leading technologies that inspire progress in vital areas. Our innovative spirit drives our personal growth as we shape a more resourceful, less wasteful world.

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About the Role

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We're seeking a highly skilled Digital Service Team Lead to join our team in Madrid or surrounding areas. As a key member of our team, you'll be responsible for end-to-end customer success for equipment with connected services, triaging and addressing customer service needs, and coordinating schedules and jobs for digital service engineers to meet demand.

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Main Responsibilities:

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  • Be the owner of the entry channel of Digital Solution Center for unplanned and planned activities">
  • Accountable for customer success and responsible for gathering information to invoice remote service jobs">
  • Capture success stories and promote best practices within the sales companies and customers">
  • Lead the team and implement strategies from Global Services Operations about digital service infrastructure">
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Requirements:

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You hold a technical degree and hands-on technical experience in service and maintenance. You have experience working on a team and preferably leading a group. Strong communication and problem-solving skills are essential. Proficiency in Spanish and English is required. Previous experience in the industry is necessary; knowledge in Alfa Laval equipment is valued.

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What You Know:

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  • ">
  • Technical degree and hands-on technical experience in service and maintenance">
  • Experience working on a team and preferably leading a group">
  • Strong communication and problem-solving skills">
  • Proficiency in Spanish and English">
  • Previous experience in the industry">
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Salary Information:

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The estimated salary for this role is €60,000 - €80,000 per year, depending on your level of experience and qualifications.

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Contact Information:

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Please visit our website for further information about this role and how to apply.



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