Technical Leadership Role for Digital Service Team
hace 2 semanas
Company Overview
Alfa Laval, a pioneering company in the field of energy, food, water, and shipping solutions, is seeking an experienced leader to join its team. With a rich history spanning 140 years, Alfa Laval has established itself as a trusted partner, dedicated to developing world-leading technologies that drive progress.
About the Job
We are looking for a Digital Service Team Manager who will report directly to the Field Service Manager. This key role plays a crucial part in ensuring customer satisfaction and driving business growth.
Main Responsibilities
The successful candidate will be responsible for overseeing the entry channel of our Digital Solution Center, handling unplanned and planned activities. They will also be accountable for end-to-end customer success, particularly for equipment with connected services.
Key Activities
- Act as the owner of the entry channel for Digital Solution Center for unplanned and planned activities.
- Be accountable for end-to-end customer success for equipment with connected services.
- Participate actively in triages using remote assistance tools, promoting discussion on how to address customer service needs.
- Lead change management efforts for internal users, conveying frameworks within the organization.
Requirements
To excel in this role, you should have a technical degree and hands-on experience in service and maintenance. Strong leadership skills, excellent communication abilities, and proficiency in Spanish and English are essential. Previous experience in the industry, preferably with Alfa Laval equipment, is highly valued.
What We Offer
As a member of our team, you can expect a competitive salary estimated at $85,000-$110,000 per year, depending on your qualifications and experience. Our benefits package includes opportunities for professional growth, a dynamic work environment, and the chance to work with cutting-edge technologies. We encourage collaboration, innovation, and continuous learning, making us an ideal choice for those who thrive in fast-paced environments.
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