Leadership Role: Customer Operations Team Manager

hace 13 horas


Madrid, Madrid, España Freska Norge A tiempo completo
About Freska Norge

We are more than just home cleaning at Freska Norge. As a value-based company, we strive to create safe and fulfilling workplaces for our employees. Through our services, we make life easier for thousands of customers while contributing to positive social change.

At Freska Norge, we have over 1,000 employees from 70 different countries working together as a multicultural team. Our mission is to provide world-class service to both external and internal customers.

Salary Information

The salary range for this role is approximately €2400 - 2700 per month, plus bonus, based on performance. This compensation package reflects the company's commitment to recognizing and rewarding outstanding leadership skills.

Job Description
  • Team Oversight: Lead and manage a team of customer service employees, ensuring smooth day-to-day operations.
  • Performance Monitoring: Track and analyze individual and team performance against key metrics, ensuring targets are met.
  • Coaching and Development: Provide regular feedback, coaching, and training to support team growth and skill development.
  • Escalation Management: Handle customer complaints and escalations, ensuring swift and effective resolutions.
  • Scheduling and Resource Planning: Manage team schedules to ensure adequate coverage and operational efficiency.
  • Process Improvement: Identify and implement changes to enhance service quality and streamline workflows.
Requirements
  • Proven work experience: At least 1 year of experience as a team leader or supervisor in a similar field.
  • Customer Service Operations: Previous experience from Customer Service Operations center.
  • Communication Skills: Excellent communication skills, with fluency in Swedish, Norwegian, or Finnish, and English.
  • Leadership Potential: Shown leadership potential and taken extra responsibility in previous roles.
Benefits
  • Tailormade Onboarding: Receive dedicated onboarding, support, and coaching to help you succeed in your role.
  • Business Activities: Participate in various business activities and small projects within the company.
  • Leadership Training Program: Engage in our comprehensive leadership training program to develop your skills.

Freska Norge Location: Calle Santa Barbara 5, Fuengirola (full-time employment with 37.5 hours/week)



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