Customer Service Team Leader Spanish Role

hace 12 horas


Madrid, Madrid, España Msx International Inc. A tiempo completo

We are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations, you will be responsible for guiding and supporting a team of agents ensuring they deliver exceptional customer support and meet key performance metrics.

Job Description

The ideal candidate will have a strong background in customer service, with experience working in contact centers and supervising teams. You will oversee the day-to-day activities of your team, providing ongoing support, motivation, and mentorship to ensure they meet performance targets.

Responsibilities:
  • Supervise and support a team of agents
  • Provide training to new hires and existing team members
  • Create comprehensive manuals and document procedures
  • Track and analyze team performance metrics
  • Compile data and generate reports on team performance
Requirements

To succeed in this role, you will need:

  • A strong command of English and bilingual/native language skills in Spanish and Portuguese
  • At least 1 year of experience working as a supervisor or team leader in customer service or customer support
  • Excellent oral and written communication skills
  • Leadership skills with a focus on team development and achieving results
What We Offer

In return for your expertise, we offer:

  • A full-time indefinite contract with 40 hours per week, Monday – Friday
  • An opportunity to work with a great team of professionals in an internationally consolidated company
  • A global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers
  • 23 days of vacation + 3 extra days
  • Internal training plan
Estimated Salary: €45,000 - €55,000 per year

This estimate is based on industry standards for a customer service team leader position in Madrid or Barcelona.



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