Customer Service Team Leader

hace 3 días


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

About the Role
The ideal candidate will lead a team of Customer Care Professionals to deliver exceptional service to American Express Merchants in France. This includes meeting and exceeding customer expectations, understanding and anticipating their needs, and proactively suggesting opportunities for improving customer service. The successful candidate will also focus on resource planning, performance data analysis, and action plan establishment to create a winning team.



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