Customer Service Team Leader
hace 4 días
About Us
Msx International is a leading provider of industry-leading expertise in the mobility sector, with over 5,000 employees based in more than 80 countries across the globe.
Job Title: Customer Service Team Leader
Location: Madrid or Barcelona, Spain
About the Role: We are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a Customer Service Team Leader, you will be responsible for guiding and supporting a team of agents to ensure they meet key performance metrics.
Main Responsibilities:
- Supervise and support a team of agents to meet performance targets.
- Provide ongoing support, motivation, and mentorship to team members.
- Create comprehensive manuals and document procedures.
- Train new hires and existing team members.
- Analyze team performance metrics and generate reports.
Requirements:
- Excellent command of English and strong language skills in French and Spanish (bilingual and/or native).
- Experience working in customer service or customer support as a supervisor or team leader for at least 1 year.
- Excellent oral and written communication skills.
- Leadership skills with a focus on team development and achieving results.
- Ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.
- Knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.
What We Offer:
- A competitive salary of approximately €50,000 - €60,000 per year, depending on experience.
- Full-time indefinite contract.
- 40 hours a week, Monday - Friday.
- Part of a great team of professionals in an internationally consolidated company.
- Global vision of the automotive sector.
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of vacations + 3 extra days.
- Internal training plan.
About Msx International: With a proven track record since 1931, we partner with almost every car manufacturer on the market. Our purpose is to empower Movers and Makers to thrive in our ever-changing world.
Contact Information: Please submit your application through our website.
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