Customer Service- Team Leader Spanish Advocate
hace 3 días
Job Overview
MSX International is seeking a skilled Customer Service- Team Leader to join our team in Madrid or Barcelona. As a key member of our organization, you will play a vital role in ensuring exceptional customer support and meeting key performance metrics.
Key Responsibilities
- Serve as a leader and mentor to a team of customer service agents, providing guidance and support to ensure they meet performance targets.
- Create comprehensive manuals and document procedures to streamline processes and improve efficiency.
- Develop and implement training programs for new hires and existing team members to enhance their skills and knowledge.
- Analyze team performance metrics and provide data-driven insights to inform business decisions.
- Compile reports on team performance and contribute to the development of strategic plans.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 1 year of experience in customer service or customer support as a supervisor or team leader.
- Excellent communication and leadership skills, with the ability to interact at an executive level and within multi-disciplinary teams.
- Proficiency in MS Office365 applications, particularly PowerPoint and Excel.
- Fluency in English and strong language skills in Spanish and Portuguese.
Benefits
- Full-time indefinite contract with a competitive salary range of €50,000 - €70,000 per annum, depending on experience.
- 40 hours per week, Monday - Friday.
- Opportunity to work with a globally recognized company in the automotive sector.
- Internal training plan and professional development opportunities.
- 23 days of vacation plus 3 extra days off.
- Access to MSX Bazaar, a shopping portal exclusive for employees.
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