Customer Service Team Leader

hace 13 horas


Madrid, Madrid, España Msx International Inc. A tiempo completo

Job Summary: We are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations team, you will be responsible for guiding and supporting a team of agents, ensuring they meet performance targets and deliver exceptional customer support.

About the Role
  Supervise and support a team of agents, focusing on improving team performance and adherence to project guidelines.
  Provide ongoing support, motivation, and mentorship to team members, promoting a culture of excellence and teamwork.
  Create comprehensive manuals and document procedures, ensuring seamless process execution.
  Develop and implement training programs for new hires and existing team members, enhancing their skills and knowledge.
  Track and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.

Requirements
  Fluent English language skills and strong bilingual and/or native Spanish and Portuguese language abilities.
  At least 1 year of experience working in Customer Service or Customer Support as Supervisor or Team Leader.
  Excellent oral and written communication skills, with the ability to interact effectively with executive-level stakeholders and multi-disciplinary teams.
  Leadership skills with a focus on team development and achieving results, driving operational excellence and innovation.
  Proficiency in MS Office365 applications, particularly PowerPoint and Excel.
  Location: Madrid or Barcelona.

What We Offer
  Full-time indefinite contract, working 40 hours a week, Monday – Friday.
  Participation in a dynamic and internationally consolidated company, with opportunities for career growth and professional development.
  Global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
  23 days of vacation + 3 extra days.
  Internal training plan, enhancing your skills and knowledge.
  Estimated salary: €45,000 - €60,000 per annum, depending on qualifications and experience.



  • Madrid, Madrid, España Wintalent Executive Search A tiempo completo

    We are seeking a highly skilled Customer Service Team Leader to join our team at Wintalent Executive Search. Located in the Tarragona area, our client is a multinational company looking for an exceptional individual to lead their customer service team.Job SummaryThe ideal candidate will have a strong background in customer service and team leadership, with...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    At MSX International Inc., we are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our customer support team, you will play a vital role in guiding and supporting a team of agents to deliver exceptional customer service while meeting performance metrics.Objective: Our Team Lead will oversee a...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    We are seeking an experienced Customer Service Team Leader to join our team in Madrid or Barcelona. As a key member of our operations, you will be responsible for guiding and supporting a team of agents ensuring they deliver exceptional customer support and meet key performance metrics.Job DescriptionThe ideal candidate will have a strong background in...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona. As a Team Leader, you will be responsible for guiding and supporting a team of customer service agents, ensuring they deliver exceptional support to our clients.About the RoleAs a Customer Service Team Leader, your key responsibilities will...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Overview: As a Customer Service Team Leader at Msx International Inc., you will lead a team of customer support agents, ensuring they deliver exceptional service while meeting key performance metrics. Located in Madrid or Barcelona, this full-time role requires a strong command of English and Spanish languages, with experience working in customer service...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title: Customer Service Team LeaderAbout MSX International Inc.Making a difference in the automotive sector, we empower Movers and Makers to thrive. With over 5,000 employees across 80 countries, our industry-leading expertise spans various areas.


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    **Job Overview**At Msx International Inc., we are seeking a seasoned Customer Service Team Leader and Operations Manager to join our team in Madrid or Barcelona. This is an exciting opportunity for an experienced professional to lead a team of customer service agents and drive business growth.**Job Description**Supervise and support a team of customer...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Summary: We are seeking an experienced Customer Service Team Leader to lead a team of agents in delivering exceptional customer support and meeting key performance metrics.About Us: Msx International Inc. is a global company with over 5,000 employees based in more than 80 countries. Our teams provide industry-leading expertise in the automotive sector,...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionWe are looking for a customer service team leader with a strong background in customer service and supervisory roles.The ideal candidate will have experience working in contact centers, excellent communication skills, and a proven track record of success in leadership positions.You will be responsible for leading a team of agents, providing...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Company Overview\rMsx International Inc. is a leading provider of industry-leading expertise in mobility solutions. With over 5,000 employees based in more than 80 countries across the globe, our teams empower Movers and Makers to thrive in an ever-changing world.\rAbout Us\rWe harness our expertise in mobility, the creativity of our global teams, and the...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Team Leader to join our team at MSX International Inc. in Madrid or Barcelona, Spain.About the RoleThis is a full-time indefinite contract position with 40 hours of work per week, Monday through Friday. As a Team Leader, you will be responsible for guiding and supporting a team of agents, ensuring...

  • Global Team Leader

    hace 12 horas


    Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionAt MSX International Inc., we are seeking a highly skilled and experienced Global Team Leader to join our customer service team. Based in Madrid or Barcelona, this role offers an exciting opportunity to lead a team of agents and contribute to delivering exceptional customer support.About the RoleThe successful candidate will be responsible for...


  • Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

    About the RoleThe ideal candidate will lead a team of Customer Care Professionals to deliver exceptional service to American Express Merchants in France. This includes meeting and exceeding customer expectations, understanding and anticipating their needs, and proactively suggesting opportunities for improving customer service. The successful candidate will...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionAt Msx International Inc., we are seeking a highly skilled Customer Service Team Leader to join our team in Madrid or Barcelona.About UsWe are an internationally consolidated company with over 5,000 employees based in more than 80 countries across the globe. Our teams provide industry-leading expertise that spans parts, accessories & service...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Description:We are looking for a Global Customer Service Leader to join our team at MSX International Inc. As a leader, you will be responsible for developing and implementing strategies to improve customer satisfaction and drive business results.Responsibilities:Develop and implement strategies to improve customer satisfaction and retentionLead a team...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionWe are seeking a skilled Team Leader to join our Contact Center team in Madrid or Barcelona. As a key member of our operations, you will lead and support a team of agents, ensuring exceptional customer service delivery.The ideal candidate will have a strong background in customer service, with experience as a supervisor or team leader. You...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title"Lync&Co Team Leader Spanish"About the JobThis is a full-time indefinite contract position with 40 hours per week, Monday to Friday. The ideal candidate will guide and support a team of agents in providing exceptional customer service.ResponsibilitiesServe as a supervisor for a team of contact center agents, ensuring they meet key performance...


  • Madrid, Madrid, España Nutreco A tiempo completo

    At Nutreco, we are committed to delivering exceptional customer service and operational excellence. As a Customer Service Team Leader, you will play a key role in driving business growth and customer satisfaction.The Customer Service Representative is responsible for handling advisory and commercial customer requests, both reactively and proactively. This...


  • Madrid, Madrid, España KONE A tiempo completo

    As a key member of our team at KONE, we are seeking an experienced Customer Service Team Leader to join our ranks.The successful candidate will be responsible for managing, evaluating, developing and leading our Customer Service teams in Italy, Spain, Portugal and Andorra to ensure the effective implementation and execution of our customer service and...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    We are looking for a highly skilled Customer Experience Leader to join our team at MSX International Inc. in Madrid or Barcelona.The successful candidate will have a strong background in customer service and leadership, with the ability to motivate and guide a team of agents to deliver exceptional customer support.As a key member of our team, you will be...