Customer Service Team Lead

hace 2 semanas


Madrid, Madrid, España Msx International Inc. A tiempo completo
Job Description

We are seeking a skilled Team Leader to join our Contact Center team in Madrid or Barcelona. As a key member of our operations, you will lead and support a team of agents, ensuring exceptional customer service delivery.

The ideal candidate will have a strong background in customer service, with experience as a supervisor or team leader. You should possess excellent leadership skills, with the ability to motivate and develop your team.

You will be responsible for tracking and analyzing team performance metrics, providing ongoing support and mentorship to team members, and creating comprehensive manuals and procedures.

A competitive salary of approximately €45,000 per year, plus benefits, is offered for this exciting opportunity.

Benefits
  • Full-time indefinite contract
  • 40 hours a week, Monday – Friday
  • Part of a great team of professionals in an internationally consolidated company
  • Global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers
  • MSX Bazaar: Shopping portal exclusive for MSX employees
  • 23 days of Vacations + 3 extra days
  • Internal training plan


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