Customer Service Representative Team Lead

hace 2 días


Madrid, Madrid, España Cigna A tiempo completo

About Cigna

Cigna Corporation is a leading global health service company providing healthcare products and services, group disability, life, and accident insurance. As a customer-facing organization, we strive to deliver exceptional service experiences to our customers.

We are currently seeking a highly skilled Customer Service Representative to join our team in the role of Customer Service Representative Team Lead. This position involves managing day-to-day queries from Cigna's customers while prioritizing their service experience.

  • The ideal candidate will have previous customer service experience, preferably in a contact center or similar environment.
  • They must have good knowledge of Microsoft 365 and be able to learn new software applications quickly.
  • A high level of English proficiency (C1 or higher) is required, with additional languages such as French or Italian being an asset.

Key Responsibilities:

  • Manage customer queries in a timely and efficient manner.
  • Adhere to productivity and quality standards set by management.
  • Take ownership of all cases and follow through until resolution, scheduling follow-ups as needed.
  • Keep comprehensive records of customer interactions in the CRM tool.
  • Handle confidential information in accordance with data privacy guidelines (GDPR).
  • Maintain expert knowledge of relevant tools, processes, and documentation.
  • Liaise with other departments as necessary for query resolution.

Requirements:

  • Bachelor's degree or equivalent required.
  • Prior customer service experience desirable.
  • Proficient in Microsoft 365 and ability to learn new software quickly.
  • High level of English language proficiency (C1 or higher).

Compensation and Benefits:

This position offers a competitive salary of $55,000 - $65,000 per annum, depending on location and experience.

Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with information and insight to make informed choices about their health and vitality.



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